Licensed Customer Success Associate

Figure is a leading non-bank HELOC lender focused on maximizing the value of homeownership. The Licensed Customer Success Associate will provide product, technical, and educational support to customers, ensuring exceptional service and promoting brand loyalty.

Responsibilities

• Be the first point of contact and advocate for our customers
• Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
• Educate customers on Figure and our products with knowledge and enthusiasm
• Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
• Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
• Provide technical support and troubleshooting on a variety of potential issues
• Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
• Participate in new training and licensing programs to expand the team’s capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

Skills

• The ability to obtain Missouri MLO licensing within 60 days of hire
• Proven background in being a dependable and reliable team player
• Flexibility and adaptability to ongoing refinements in process and structure
• Confident, friendly and compassionate communication skills
• Successfully complete the required compliance trainings
• A positive and problem solving approach to customer service
• Ability to instill trust and rapport with customers
• Process driven organizational skills
• A quick and flexible learning style with the ability to navigate new technology platforms
• BA/BS from an accredited university
• Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Missouri

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Company Overview