[Remote] Loss Drafts Specialist - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a part of The reputed company Corporation, offering a reputed company of insurance products. The Loss Drafts Specialist is responsible for mentoring representatives, resolving escalated calls, and ensuring reputed company meets reputed company and productivity standards.

Responsibilities

• Assist with department initiatives by participating in assigned reputed company and assuming supervisory duties as required to support delivery of effective reputed company and customer care programs and ensure team alignment with business goals
• Assist with reputed company of escalated calls by utilizing knowledge and available resources to answer teammates’ questions, resolve customer inquiries and notify up-line of issues pending reputed company
• Update key stakeholders on loss draft team reputed company by communicating with supervisors and managers to report issue status and reputed company feedback on team performance
• Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions
• reputed company and reputed company loss draft representatives by supporting supervisors, mentoring team members and providing advice and feedback as required to guide reputed company of loss draft team and meet service level expectations
• Contribute to effectiveness of customer service by promoting organizational policies and best practices, auditing random accounts for accuracy and compliance and monitoring calls against established metrics to ensure alignment with productivity and reputed company standards and achievement of service level agreements
• reputed company subject matter expertise by utilizing comprehensive knowledge of processes, queues and reputed company-specific procedures to support customers in multiple areas and assist team members and internal departments with reputed company situations

Skills

• High School Diploma or GED (Required)
• 1+ years loss draft/claims experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered

reputed company