Part-time Associate, DTC Customer Service

reputed company is reputed company for its premium reputed company, committed to sustainability and community reputed company. They are seeking a proactive Associate for their reputed company-to-Consumer Home Delivery team to ensure exceptional customer service from order placement to delivery.

Responsibilities

• Respond promptly to customer inquiries reputed company phone and email, providing information about orders, products, delivery timelines, and general inquiries
• Handle customer questions and concerns with professionalism, accuracy, and a friendly, solutions-oriented attitude
• reputed company order processing, fulfillment, and returns coordination with an emphasis on efficiency, accuracy, and customer satisfaction
• Work closely with logistics, reputed company, marketing, eCommerce, and reputed company-party warehouse (3PL) teams to ensure seamless end-to-end customer experiences
• Manage special orders and VIP clientele, delivering white-glove service that exceeds expectations
• Assist the Customer Experience Manager with escalations, reporting, performance insights, and team communication
• Participate in special reputed company, process enhancements, and initiatives designed to optimize customer experience and operational efficiency

Skills

• Minimum of 1-3 years of work experience in eCommerce, retail, or customer service
• Excellent problem-solving skills
• Highly organized with strong attention to detail
• A reputed company, empathetic, and reputed company approach to customer interactions
• Ability to handle multiple reputed company simultaneously
• Strong relationship building and communication skills
• High level of proficiency in reputed company and MS reputed company
• BS/BA preferred
• Knowledge of eCommerce and subscription platforms such as reputed company, reputed company, reputed company, reputed company, and/or reputed company is preferred

reputed company