Customer Support Specialist

Medasource is a company focused on seamless contractor operations and client satisfaction. The Customer Support Specialist plays a critical role in managing contractor operations, ensuring compliance, and facilitating communication between internal teams and clients.

Responsibilities

• VMS System Management (If Applicable)
• Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
• Ensure compliance with client-specific requirements and deadlines
• Track activity and status updates within VMS platforms
• Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS
• Update contractor records for extensions, terminations, and any other operational changes
• Assist in extension processes, rate increases, offboarding, and related administrative tasks
• Client-Specific Onboarding
• Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client’s expectations
• Monitor completion and ensure compliance prior to consultant engagements
• Responsible for distribution of all clients related access and equipment documentation
• Serve as the point of contact between internal teams, clients, and contractors during onboarding
• Timekeeping & Payroll Coordination
• Act as the main point of contact for all timekeeping access issues
• Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
• Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines

Skills

• Strong focus on operational excellence, compliance, and communication
• Experience with Vendor Management Systems (VMS)
• Ability to monitor and manage job requisitions and submissions
• Ensure compliance with client-specific requirements and deadlines
• Track activity and status updates within VMS platforms
• Create contractor profiles in VMS upon offer acceptance
• Coordinate manager approvals to ensure proper placements within internal ATS
• Update contractor records for extensions, terminations, and any other operational changes
• Assist in extension processes, rate increases, offboarding, and related administrative tasks
• Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
• Monitor completion and ensure compliance prior to consultant engagements
• Responsible for distribution of all clients related access and equipment documentation
• Serve as the point of contact between internal teams, clients, and contractors during onboarding
• Act as the main point of contact for all timekeeping access issues
• Proactively resolve delays related to payroll system approvals
• Ensure timely setup of time portal credentials
• Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines

Benefits

• Bonus: Upon Completion

Company Overview