Customer Service Representative - Inbound Call Center

SP+ is an artificial intelligence company focused on creating innovative parking solutions. The Customer Service Representative will handle a high volume of inbound calls, resolve customer issues, and manage business transactions related to new customer accounts.

Responsibilities

• Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries
• All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis
• Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction
• Handles business transactions in connection with activation of new customer accounts on a computer terminal
• Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
• Makes financial decisions to protect/collect revenues and adjusts customer accounts
• Manage multiple duties at a time
• Deliver exceptional client service via telephone
• Conduct detailed research and address customer inquiries
• Provide quality service by comprehending procedures and continued product knowledge
• Enter data and customer service work on a daily routine basis
• Prepare activity reports to track performance across our customer base
• Track issues, and ensure timely delivery of solutions from support teams
• Complete other duties as assigned

Skills

• 1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction
• High School Diploma or Equivalency
• Advanced multi-tasking, problem solving and organizational skills
• Ability to work in a fast paced work environment
• Positive attitude and productive, professional and courteous manner
• Superior telephone etiquette
• Ability to accomplish tasks in the most timely and efficient manner
• Strong written and verbal communication and interpersonal skills
• Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off

Company Overview