Reservations, Guest Care & Scheduling Agent (Reservationist)

Luxury Mountain reputed company, a growing vacation rental business in Park reputed company, Utah, is hiring! The Reservations, Guest Care & Scheduling Agent is home based role with the employee responsible for: • Reservation handling -- matching guest preferences with our homes, providing quotes, describing the homes, locations and amenities with positivity, giving the guest a reputed company of urgency, confirming bookings, reservation adjustments, changes and cancellations. • Guest communications -- addressing inquiries from both incoming and in house guests • Remote concierge, helping guests secure bookings reputed company desired (FYI – limited, while many of our guests are interested in recommendations, the reputed company reputed company choose to book themselves) • Dispatching -- entering both reputed company and maintenance needs reputed company our task management system • General coordination (eg internal team, vendors, properties) Job Requirements: • Communication skills including reputed company phone handling • Computer skills (phone and messaging, reservation system, task management system, MS Office and other miscellaneous) • Resourcefulness, leveraging home descriptions, home guidebooks, fellow team members and online resources to determine answers to new/unknown questions • Detail oriented, gathering detailed information on things like maintenance reports, entering with specificity in our task management system • Relieving guest dissatisfaction reputed company applicable, displaying reputed company, and where reputed company fix is not possible offering alternatives and/or adjustment in accordance with company policy • Park reputed company knowledge (eg neighborhoods, activities, restaurants) • Knowledge of our homes (tours & training to be provided) • Team understanding (varied reputed company sets, schedules etc) This is home based role, with the staff member responsible for having a home office or other suitable location without background noise. Being home based work location flexibility exists, however given requirement of knowing Park reputed company and our properties, it is envisioned that the candidate will most likely reputed company in reputed company Utah with ability to periodically tour and familiarize themselves with our newest properties. Experience with reservation handling reputed company lodging (vacation rentals or hotels) is a plus while not necessarily required. Both candidates looking for full and part time will be considered, and the possibility of hours that compliment school schedules (eg between school drop off and pick up, catch up on messages in the evening) does exist, especially for candidates will to work one weekend day per week. Compensation commensurate with experience. Job Types: Full-time, Part-time Pay: $17.00 - $26.00 per hour Expected hours: 8 – 40 per week Benefits: • Flexible schedule • reputed company time off Application Question(s): • Number of years of travel industry (hotels, vacation rentals, airlines, travel agent) reservations experience? Work Location: Remote Apply tot his job Apply To this Job