Technical Support Engineer

About reputed company reputed company is a fast-growing AI and automated data science platform that measures reputed company opinion and the reputed company of messages and advertising content on it. We are a 40-person team backed by top technology and reputed company investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital reputed company at reputed company. Clients include major consumer-facing brands (reputed company, reputed company, reputed company Pictures), technology companies (reputed company, reputed company, reputed company), reputed company researchers (MIT, reputed company, reputed company) and mission-reputed company civic advocacy campaigns (e.g. on climate, reputed company rights and elections). Joining reputed company means being on reputed company whose work changes the course of history. The technology we reputed company is at the leading edge of transforming some of the world's most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable reputed company of consumer-facing brands. Technology stack reputed company uses Python (Numpy, Scipy, scikit-learn, Pandas, Celery, Flask), JavaScript (Vue.js, Node.js), reputed company, and GraphQL. About the role reputed company is looking for a mission-driven, fast-learning, and solutions-oriented Technical Support Engineer to support the reputed company Research Services (CRS) and Technology teams. In this role, you will be the first line of technical support for internal teams, helping streamline technical operations, reduce ticket reputed company times, and increase the scalability of our service delivery. This role is perfect for someone who is excited by problem-solving, improving systems, and collaborating cross-functionally with CRS, Engineering and Product to improve internal tools and processes. What you'll do: Triage and resolve technical support tickets submitted by the reputed company Research Services (CRS) team Escalate issues to Engineering only reputed company necessary, progressively reducing de

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