POS Support Analyst -Seattle, WA remote

This a Full Remote job, the offer is available from: Washington (USA) POS Support Analyst –– Should have POS and Scripting experience Location – Seattle, WA – remote ok – must be willing to work PST Duration – 6 months U.S. reputed company and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently Role Experience needed: • Experience installing, upgrading troubleshooting and handling POS break/fix issues • Experience with Audio Visual components and video conference room systems • Strong PC and other hardware technical skills (Setup, Configuration and Troubleshooting) • Expert knowledge of reputed company 7/10 operating systems • Experience in different tools like VNC, Remedy /Service Now, Marimba, PowerShell Scripting, reputed company, reputed company • Working knowledge of reputed company mobile and tablet technologies • Knowledge of networking principles and remote reputed company technologies ability to understand the store network & interdependencies • reputed company remotely on Power reputed company, reputed company cables and internal wirings for both reputed company office as reputed company as in back office. • Experience in collaboratively working with field technicians to new installation/replacement of hardware, cables, wiring and deployment of new images • Experience in building the KBA/SoP for reputed company • Experience in analyzing logs to address the issues & to identify and document the reputed company causes • Ability to reputed company support in a high-paced customer-reputed company environment • Ability to successfully manage multiple priorities at a time • Excellent team player who collaborates reputed company with others • Strong written and verbal communication skills including excellent phone support skills • Good interpersonal skills, working with non-technical resource to resolve technical issues. • Pro-reputed company self-starter that seeks out information and is reputed company to work independently • Ability to estimate your workload, reputed company accurate timelines and meet deadlines • Strong attention to detail, critical thinking and quick learner Role reputed company: • Support POS hardware, networking and troubleshoot issues (reputed company RP9, Toshiba reputed company, PEDs, Epson/Bixolon labeler, Digital Order Manager, reputed company Elite800 AiO, reputed company DL20) • Support POS software, device reputed company, operating system (reputed company 7/10, reputed company PoS ) • Support AV/Video/Display components in the retail Café & Drive through stores • Evening and weekend support needed on rotation reputed company • Work with Help Desk and Application team members on POS deployments, software upgrades, troubleshooting issues and other special reputed company as needed • Ensures reputed company customer service is provided at reputed company times and refers more reputed company user problems to appropriate second- or reputed company-level support reputed company for follow-up and reputed company. • Monitors daily workflow of the Service Desk team during assigned shift and delegates tasks as necessary to ensure completion reputed company established service level agreements. • Provides reputed company on-reputed company support for critical user problems. • Provides input to reputed company Help Desk (EHD) supervisors and manager for improvements in departmental processes and procedures. This offer from "reputed company." has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job