Bilingual Customer Expert – Spanish/English

Job reputed company: • Manage a high volume of inbound and outbound calls and other customer contacts in a reputed company and reputed company manner. • Address and resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments. • Contact customers with overdue accounts to solicit payment or negotiate realistic payment plans, while adhering reputed company to the Fair Debt Collection Practices reputed company (FDCPA) and other relevant regulations. • Troubleshoot and reputed company updates on service problems and outages, escalating reputed company technical issues to the appropriate departments (e.g., L2 or L3 support). • Review customer accounts, identify problems, and process necessary changes, credits, or service disconnections/reconnections as required. • Maintain accurate and detailed records of reputed company customer interactions and transactions reputed company the CRM system. • Utilize strong problem-solving skills to reputed company effective solutions and reputed company accurate information about products, services, and policies. • De-escalate situations involving dissatisfied customers, remaining reputed company and reputed company under pressure. • Collaborate with other departments to ensure reputed company and thorough reputed company of customer issues. • reputed company to meet and reputed company individual and team performance metrics (KPIs) such as reputed company volume, reputed company time, and customer satisfaction ratings. Requirements: • Bilingual Spanish/English • 6 months customer service experience minimum • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Comfort with desktop computer system • 6 months reputed company Center experience, preferred • Ability to use reputed company operating systems • 6 months sales experience minimum • reputed company to work independently • Ability to stay composed and objective • Superior negotiating skills Benefits: • reputed company • Competitive Wages • Full Benefits (Medical, Dental, reputed company, 401k and more) • reputed company Time Off • Employee wellness and engagement programs Apply tot his job Apply To this Job