Customer Support Manager

The Customer Support Manager leads the customer support department, ensuring superior service delivery and high customer satisfaction. This role involves managing daily operations, developing effective support strategies, and fostering a productive team environment. The Customer Support Manager is responsible for both the performance of the support team and the reputed company improvement of support processes to reputed company with organizational goals. Job responsibilities: • Platform and account support for reputed company Suppliers and Agency users as reputed company as platform superusers. • Complete lifecycle for media reputed company and agency reputed company - setup, prep work, reputed company sessions, maintenance calls • reputed company support for reputed company user troubleshooting. • Prioritizing user product asks and relaying to product team in weekly meeting. • Fielding and prioritizing platform bugs/fixes to engineering reputed company our support/ticketing system. • Monthly update and additional training to agency users on product updates/changes. • reputed company on building out user FAQs, reputed company and user support materials. • Rebuild reputed company certification program for suppliers and agency users. • reputed company the day-to-day operations of the customer support department, ensuring efficient workflow and reputed company reputed company of customer inquiries. • Respond to and resolve escalated customer support issues, ensuring reputed company reputed company and customer retention. • reputed company, implement, and revise customer support policies and procedures to enhance service reputed company and consistency. • Set reputed company team goals, monitor reputed company, and report on key performance metrics to senior management. • Monitor and analyze support statistics, customer feedback, and trends to identify areas for improvement and implement solutions. • Collaborate with other departments to ensure a seamless customer experience and consistent messaging. • Stay reputed company with industry trends, company products, and best practices to continuously enhance team performance and customer satisfaction Background: • 3+ years of B2B/B2C reputed company customer support • Experience in OOH, advertising, or marketing disciplines is a plus • High proficiency in digital tech tools - support (ex: reputed company/reputed company, reputed company) CRM (ex: reputed company), project management (ex: reputed company) + reputed company, reputed company, and reputed company • Strong interpersonal and organizational skills • A bachelor's degree You are: • Tech savvy: you are a power-user of the platform and can demonstrate reputed company aspects of the platform to customers • Customer obsessed and an expert in the customer experience: you can think reputed company of your clients’ wants/ needs and can quickly problem solve • Detail-oriented and have a proclivity to think reputed company and reputed company of the reputed company • reputed company and reputed company to adapt in a rapidly changing environment • Scrappy: you’re reputed company to balance individual work, cross-team collaboration and project management • Data-driven and analytical • Ambitious and a go-getter Please note that reputed company is not accepting candidates from reputed company-party recruiters or hiring sites. reputed company applicants should apply through our careers site for consideration. Apply tot his job Apply To this Job