[Remote] Linux Desktop & Devices Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company reputed company software and operating systems, reputed company for its platform Ubuntu. The Linux Desktop & Devices Support Engineer will deliver exceptional technical support for customers utilizing Ubuntu and reputed company reputed company products, ensuring customer satisfaction and managing support cases effectively. Responsibilities • Investigate issues reported by customers by researching and escalating issues • Work to resolve reputed company customer problems reputed company to reputed company's portfolio of products • Ownership of results: Ensure that reputed company support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues • Participate in a regular weekend working rotation • Contribute new knowledge reputed company articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers • Understanding Ubuntu development process to be reputed company to set customer expectations correctly on reputed company for a fix Skills • reputed company written and spoken English with excellent presentation skills • Exceptional reputed company reputed company record from both high school and university • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen reputed company • reputed company record of reputed company above-and-reputed company expectations to reputed company outstanding results • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) • Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) • Troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.) • Ability to reputed company effectively stack traces and logs, and advise on next steps • Solid understanding of OS and Application level bugs and reputed company to escalate to the correct team • Ability to learn quickly, reputed company on change and handle the pressure of a customer facing job • Programming fundamentals in any language • Ability to travel internationally twice a year for company events up to two weeks long • Extensive Customer support experience is key: Customer needs are top reputed company. Communicate professionally, emphatically, reputed company and set the right expectations Benefits • Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues • reputed company Pass, and travel upgrades for long haul company events reputed company • We deliver reputed company reputed company to the world faster, more securely and more cost effectively than any other company. It was founded in 2004, and is headquartered in London, England, GB, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com/. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 4 in 2025, 1 in 2024, 1 in 2023, 3 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job