Experienced Remote Licensed Customer Service Representative for Insurance Support - Utah Based

Welcome to arenaflex: A Leader in Customer Experience Solutions

arenaflex is a global leader in delivering exceptional customer experience (CX) solutions to top insurance clients worldwide. Our innovative approach and commitment to excellence have made us one of the largest providers of CX products, supporting over 9 million customer conversations daily across 60 languages and 45 countries. We're passionate about investing in our agents and helping them achieve a successful career in insurance. If you're a dedicated and compassionate individual with a drive to serve, we invite you to join our team as a Remote Licensed Customer Service Representative in Utah.

Job Overview

In this role, you will be supporting one of the largest insurance providers in the U.S., assisting with entry-level auto and property policies. Your primary function will be to receive, review, and process inbound calls regarding customer insurance policies, addressing questions, billing inquiries, or policy modifications. As a valued member of our team, you will have the opportunity to grow within the company and develop a rewarding career in insurance.

Key Responsibilities:

• Respond to inbound customer calls, providing exceptional service and support for insurance policy inquiries, billing, and modifications
• Utilize system tools to search for answers and information, navigating complex situations with limited information
• Demonstrate active listening skills, empathy, and critical thinking to resolve customer concerns and provide personalized solutions
• Collaborate with internal teams to ensure seamless customer experiences and resolve issues efficiently
• Maintain accurate records and documentation of customer interactions, adhering to company policies and procedures

Requirements and Qualifications

To succeed in this role, you should possess:

Essential Qualifications:

• High school diploma or GED equivalent
• Must be at least 18 years of age
• Reside in Utah (candidates living within 50 miles of a site may be offered an onsite role)
• Professional customer service aptitude and basic conflict resolution skills
• Ability to work in a dedicated, distraction-free, quiet work environment during working and training hours

Preferred Qualifications:

• 6 months to 1 year of relevant work experience in customer service or a related field
• Open availability during hours of operation, including weekends as needed
• Strong organizational, time management, and multitasking skills
• Ability to navigate computer systems and data systems efficiently

Skills and Competencies

The ideal candidate will possess:

• High service-aptitude with a personal drive to serve and display compassion
• Fondness of organization, order, and process
• Natural ability to manage emotions and show resiliency during stressful situations
• Effective verbal and written communication skills
• Demonstrated ability to multitask, think critically, and solve complex problems

Career Growth and Development

At arenaflex, we're committed to investing in our agents' growth and development. As a Remote Licensed Customer Service Representative, you'll have access to:

• Comprehensive training programs, including licensing and certification opportunities
• Ongoing coaching and feedback to enhance your skills and performance
• Opportunities for career advancement and professional growth within the company
• A supportive and collaborative work environment that fosters learning and development

Work Environment and Company Culture

arenaflex is proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. As a remote team member, you'll enjoy:

• A flexible and autonomous work arrangement, with the freedom to work from the comfort of your own home
• A dedicated and supportive team, committed to your success and well-being
• Regular virtual team meetings and social events to foster connection and community
• A comprehensive benefits package, including pay, bonuses, and perks (see below)

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly pay: $15-$19/hour
• Expected hours: No less than 40 hours per week
• 401(k) and 401(k) matching
• Dental, disability, health, and vision insurance
• Paid time off and bonus opportunities
• Work-from-home arrangement, with equipment provided (headset included) after licensing exam

Conclusion

If you're a motivated and customer-focused individual looking for a rewarding career in insurance, we invite you to join our team at arenaflex. As a Remote Licensed Customer Service Representative, you'll have the opportunity to make a meaningful impact, develop your skills, and grow with our company. Apply now to take the first step towards an exciting and fulfilling career with arenaflex!