Experienced Healthcare Customer Service Specialist – Medical Revenue Cycle Management and Patient Support

Welcome to arenaflex

arenaflex is a leading provider of healthcare solutions, dedicated to delivering exceptional patient experiences and driving revenue cycle excellence. We are seeking a highly skilled and compassionate Healthcare Customer Service Specialist to join our team. As a key member of our customer service team, you will play a vital role in ensuring that our clients' healthcare accounts are billed and paid accurately and timely. If you are a motivated and detail-oriented individual with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity.

Job Overview

In this critical role, you will be responsible for responding to telephone inquiries, gathering information, performing research, and resolving customer inquiries in a timely and professional manner. You will communicate effectively with patients, clients, and internal stakeholders to ensure seamless resolution of issues and provide exceptional customer service. Your expertise in medical revenue cycle management, combined with your excellent communication and interpersonal skills, will enable you to make a positive impact on our patients' lives and drive business results for our clients.

Key Responsibilities

• Medical collections and revenue cycle management
• Responding to inbound and outbound telephone inquiries, utilizing standard procedures and scripts
• Gathering information, performing research, and resolving customer inquiries in a timely and professional manner
• Communicating appropriate options for resolution and informing customers/patients about services available
• Scheduling work to ensure accurate phone coverage, prioritizing calls, and escalating issues as required
• Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness
• Establishing and maintaining effective working relationships with internal and external stakeholders, including interdepartmental leadership, clients, patients, and vendors

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills that demonstrate your expertise in healthcare customer service and medical revenue cycle management. The following requirements and qualifications are essential:

• High school diploma or college degree from an accredited college or university
• Spanish fluency is preferable
• Two to five years of industry experience in medical revenue cycle management is required
• Medical experience, either practical or classroom knowledge, is necessary
• Proven understanding of the medical revenue cycle and HIPAA rules and regulations
• Demonstrated excellent verbal, written, and interpersonal communication skills
• Attention to detail, good attendance record, and ability to work collaboratively in a team environment
• Proven PC proficiency in MS Office Suite Applications

Preferred Qualifications

• Experience working in a healthcare setting or medical revenue cycle management
• Knowledge of medical terminology and coding principles
• Certification in medical billing or coding (e.g., CPC, CMC, or CPB)
• Experience with electronic health records (EHRs) and practice management systems

Work Environment and Physical Requirements

The work environment for this role is either remote or an office location. You will be required to operate office equipment such as a personal computer, keyboard, mouse, and telephone. Occasional lifting may be required up to 25 lbs. You must be able to sit for extended periods with frequent bending and stooping. A current, valid driver's license or reliable transportation to commute to and from work is necessary.

Benefits and Compensation

arenaflex offers a competitive compensation package, including a starting salary of $18.00 per hour. Our benefits package includes:

• PTO – accrued from day one
• Annual personal holiday
• Paid holidays
• 401(k) with match
• Lucrative employee referral bonus program
• Paid $20,000 employee life insurance
• Paid employee long-term disability
• Employee discounts
• Medical, dental, vision, accident, critical illness, hospital indemnity, voluntary life, and short-term disability insurance

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. We offer ongoing training and professional development opportunities to help you advance your career in healthcare customer service and medical revenue cycle management. Our goal is to provide a supportive and inclusive work environment that fosters collaboration, innovation, and excellence.

Company Culture

arenaflex is an equal employment opportunity employer that values diversity, equity, and inclusion. We are dedicated to creating a workplace culture that is respectful, supportive, and empowering for all employees. Our mission is to deliver exceptional patient experiences and drive revenue cycle excellence, and we are seeking talented and motivated individuals to join our team.

How to Apply

If you are a motivated and compassionate individual with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.

arenaflex is an equal employment opportunity employer. We are committed to diversity, equity, and inclusion and welcome applications from qualified candidates of all backgrounds.