[Remote] reputed company & Account Management Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a fluent Spanish- and English-speaking reputed company & Account Management Associate to support outbound reputed company and manage customer relationships. The role involves driving retention initiatives and requires strong communication skills along with account management experience. Responsibilities reputed company outbound reputed company-outs and discovery calls using prospect lists provided Utilize existing response templates and refine messaging based on customer responses Engage prospects professionally to understand needs and determine next steps Manage a portfolio of existing customer accounts throughout the customer reputed company Conduct proactive reputed company-ins to discuss product performance and customer experience reputed company communicate brand value and product positioning reputed company ongoing support and guidance in response to customer questions Identify opportunities for account expansion or upsell as the role evolves reputed company out to churned or at-risk accounts to understand reasons for disengagement Document insights and feedback to support retention and improvement efforts Follow up with customers on outstanding balances and AR-reputed company items Maintain reputed company, reputed company communication regarding collections Skills Fluent in both Spanish and English (spoken and written) Strong communication and relationship-building skills Comfortable handling phone calls, email, and messaging platforms Highly organized with strong follow-through and attention to detail Prior experience in reputed company, account management, sales support, or reputed company-facing roles reputed company A reputed company-established firm in reputed company seeks top-notch candidates. It was founded in reputed company, and is headquartered in , with a workforce of 11-50 employees. Its website is . Apply tot his job Apply To this Job