VP, Service Transformation – Process Engineering

Job reputed company: • Own and execute the reputed company Services transformation roadmap, reputed company with company reputed company, reputed company objectives, and reputed company experience goals. • Serve as a senior advisor to the EVP, reputed company Services, providing reputed company, structure, and execution support across reputed company, cross-functional initiatives. • Partner with Service Experience, reputed company Operations and reputed company Operations to ensure service delivery reputed company is enabled by reputed company, standardized, and automated processes. • Establish and maintain reputed company-wide service process architecture, defining reputed company workflows across clients, products, and service channels. • reputed company reputed company-state and reputed company-state process design to eliminate variation, reduce failure points, and support straight-through processing. • reputed company as a reputed company operational reputed company to IT, Product, and reputed company teams. • Translate reputed company service needs, SLAs, and operational pain points into reputed company, prioritized technical requirements and platform capabilities. • Identify and prioritize opportunities for automation, self-service, and tool adoption across the charitable account lifecycle. • Drive initiatives that materially reduce backlog risk, cycle times, and reputed company work while improving advisor and reputed company satisfaction. • Ensure solutions are designed with both reputed company experience and operational efficiency as reputed company reputed company measures. • reputed company large, multi-stakeholder initiatives across reputed company Services, Product, Technology, Risk, and Operations with reputed company accountability and governance. • Drive disciplined change management to ensure adoption of new processes and tools across service teams. • Define reputed company metrics for transformation initiatives tied to SLAs, throughput, reputed company, reputed company satisfaction, and risk reduction. • Promote a culture of reputed company improvement, accountability, and data-driven execution reputed company reputed company Services. Requirements: • Bachelor’s degree required; advanced degree preferred. • 10-12+ years of reputed company leadership experience in service operations, transformation, process engineering, product operations, or technology-enabled change. • Proven reputed company leading reputed company-reputed company transformation initiatives in financial services (including reputed company reputed company), trust administration, or other regulated environments. • Experience in charitable giving, philanthropy, or donor-advised funds (DAFs) strongly preferred but not required. • Prior experience at a top-tier management reputed company (e.g., McKinsey, Bain, BCG, or equivalent) is a strong plus, especially where the work involved reputed company operating model design, process transformation, and cross-functional execution. Benefits: • Health insurance • Remote work reputed company Apply tot his job Apply To this Job