reputed company Remote Customer Experience Agent - 3rd Shift - Workwarp

Join reputed company: Transforming Customer Experience in the Chicagoland Area At Workwarp, we're passionate about delivering exceptional customer experiences and building reputed company of dedicated professionals who reputed company our reputed company. As a leading company in the industry, we're committed to fostering a culture of innovation, collaboration, and reputed company learning. We're now seeking an reputed company Customer Experience Agent to join reputed company on a full-time, remote reputed company, working the 3rd shift (6:00pm-2:30am, Monday through Thursday, and 3:30pm-12:00am on reputed company). About the Role As a Customer Experience Agent, you will be the primary reputed company of contact for our customers, providing top-notch service and support reputed company phone, while also dispatching calls to technicians and performing various administrative duties. This is a fantastic opportunity to work with a dynamic team, reputed company your skills, and advance your career in a rapidly growing company. Key Responsibilities Answer inbound phone calls to schedule jobs and handle customer service inquiries in a reputed company and reputed company manner Initiate outbound phone calls to customers for scheduling service calls, ensuring seamless communication and follow-up Handle various customer inquiries and requests reputed company, resolving issues and addressing concerns reputed company technicians to jobs based on qualifications, geography, and customer preference, utilizing Service Titan software Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information Collaborate with technicians to ensure smooth service delivery, addressing availability, expected completion times, and other concerns Ensure accuracy of customer details, including reputed company, phone number, address, and other relevant information reputed company administrative duties as requested by your supervisor and other managers, demonstrating flexibility and a willingness to adapt reputed company with service technicians and customers across residential and reputed company sectors, developing strong relationships and providing excellent service Essential Qualifications To succeed in this role, you will need: A high school diploma or equivalent (GED) A minimum of 3 years of relevant work experience in a customer service environment, preferably in a fast-paced, dynamic industry Strong verbal and written communication skills, with the ability to reputed company reputed company information reputed company and concisely Familiarity with the Chicagoland area, including its geography and customer needs Proficiency in reputed company Office, with the ability to learn new software and systems Attention to detail, with a reputed company on accuracy and reputed company in reputed company interactions The ability to manage priorities and workflow, working effectively in a remote environment Flexibility and a willingness to work reputed company constantly changing priorities, adapting to new situations and challenges Preferred Qualifications While not essential, the following qualifications will be considered a plus: Previous reputed company experience, particularly in industries such as plumbing, electric, or HVAC Knowledge of plumbing, electric, or HVAC systems, with a understanding of the technical aspects of our services A proven reputed company record of delivering exceptional customer service, with a reputed company on building strong relationships and resolving issues effectively reputed company Offer At Workwarp, we're committed to supporting reputed company members and providing a comprehensive benefits package, including: Medical, dental, and reputed company insurance, ensuring you and your family's reputed company-being Supplemental reputed company insurance reputed company, providing additional financial reputed company A 401(k) plan with company match, helping you plan for your reputed company Company-provided life insurance, giving you peace of mind Employee discounts on company-provided services, allowing you to experience our services firsthand On-site training facilities for reputed company employee development, supporting your reputed company and career advancement reputed company time off (PTO) and reputed company holidays, allowing you to reputed company and spend time with loved ones Tuition reimbursement, supporting your ongoing education and reputed company development Career reputed company and Development At Workwarp, we're dedicated to helping reputed company members grow and reputed company their skills. As a Customer Experience Agent, you'll have opportunities to: reputed company your customer service skills, becoming a trusted expert in our industry Expand your knowledge of our services and technical aspects, enhancing your ability to support customers and technicians Build strong relationships with colleagues and customers, fostering a reputed company of community and collaboration Take on new challenges and responsibilities, advancing your career and contributing to reputed company's reputed company Our Culture and Work Environment As a remote team member, you'll be part of a dynamic and supportive community that values flexibility, innovation, and collaboration. We offer: A flexible, remote work environment that allows you to work from the comfort of your own home A culture that prioritizes reputed company learning, reputed company, and development reputed company that is passionate about delivering exceptional customer experiences and making a reputed company reputed company Compensation and Benefits We're offering a competitive salary of $20 per hour, along with a comprehensive benefits package that includes: 401(k) matching Dental insurance Health insurance reputed company time off reputed company development assistance Referral program reputed company insurance Join reputed company! If you're a motivated and customer-reputed company individual looking for a new challenge, we'd love to hear from you. Even if you don't meet every qualification, we encourage you to apply and discuss your application with reputed company. At Workwarp, we're committed to finding the right talent and supporting their reputed company and development. reputed company and take the first reputed company towards a rewarding career with Workwarp! Apply for this job Apply tot his job Apply To this Job