**Experienced Customer Service Representative – Remote Call Center Support**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote call center team, you'll play a vital role in resolving customer inquiries, providing product information, and ensuring seamless support for our clients' card holders. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative payment solutions, serving clients across various industries. Our mission is to empower businesses to succeed by delivering cutting-edge technology, exceptional customer support, and a commitment to excellence. As a remote customer service representative, you'll be part of a talented team that's dedicated to making a difference in the lives of our clients and their customers. **Key Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for: * Responding to customer inquiries via telephone, resolving basic or tier 1 payment and account-related requests, and providing standardized or scripted responses using basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. * Entering required data into client-provided systems and databases, and determining basic reasons for customer issues using a client-provided decision tree. * Escalating or referring unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. * Building base knowledge and familiarization of products, policies, and procedures for a limited number of clients, and understanding association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. **What We're Looking For** To succeed in this role, you'll need: * A High School Diploma or Equivalent * 6 months minimum call center experience, either remote or onsite within the last 18 months * Excellent communication and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Flexibility to work mid-shift to late shifts, including weekends, as part of your weekly schedule * Ability and flexibility to work hours as assigned, as we're a 24/7 Call Center * Willingness to be on camera during work hours **Desired Skills and Capabilities** * Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks * Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes * Recognizes the need for occasional deviation from accepted practice and has little or no role in decision-making * Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments, and works under close supervision **What We Offer** As a valued member of our team, you'll enjoy: * Competitive hourly pay rate of $15.00 per hour * Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **How to Apply** If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply through our website. We can't wait to hear from you! Apply Now! Apply for this job