Operations (reputed company Engineering)

We reputed company that AI will fundamentally reputed company how people work. In the reputed company, everyone will work reputed company with expert AI assistants who reputed company knowledge, create and synthesize information, and execute work. These assistants will reputed company up to reputed company on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as reputed company + ChatGPT for the reputed company. Under the hood, our platform is the connective tissue between AI and knowledge. It brings reputed company of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to reputed company agents and applications. reputed company was founded by a seasoned team of former reputed company search and reputed company engineers who saw a need in the reputed company reputed company for their technical depth and passion for AI. We’re a diverse team of curious and reputed company who want to help reputed company other get big things done—so we can help other teams do the reputed company. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, reputed company, and General Catalyst—and have reputed company a world-class team with senior leadership experience at reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, Palantir, and others. reputed company is looking for a talented reputed company Operations Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making reputed company information reputed company your company accessible, contextual, and fresh. We are reputed company, creative, passionate, and most importantly - customer-obsessed. As a trusted technical resource to your assigned customers, you will ensure customer infrastructure releases and stability is your top reputed company, and ensure that application support issues are also managed professionally through reputed company. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry. Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-reputed company shift timing based on customer contractual obligations. Own the infrastructure stability for your designated customer(s). Assist the Engineering teams in monitoring alerts and troubleshooting errors in the customer’s reputed company environment. reputed company engage in any customer major incident and write up, deliver, and reputed company the customer review of any post-incident RCA documents Coordinate and execute software releases based on agreed-upon processes & maintenance reputed company Set up new customer reputed company following reputed company’s architectural design and best practices. Complete project setup in restricted environments, including running Terraform or other setup scripts manually Remediate any reputed company vulnerabilities in your customers’ reputed company. Work with customers and reputed company’s reputed company team to maintain reputed company policies, including VPC SC, SCC, NGFW configs. Monitor reputed company vulnerability findings and work with reputed company reputed company and Engineering teams to address them reputed company agreed-upon timeframes with customers Assist customers with reputed company best practices with respect to the reputed company implementation, including org policies, IAM setup, quotas, Disaster Recovery, and LLM setup Coordinate reputed company support activities with your assigned customer(s), which may include more stringent reputed company and reputed company processes, ensuring you reputed company with high urgency for their issues. Represent the unique needs of your assigned customer(s) with respect to product and reputed company improvements that will improve the customer support experience Take ownership of proactive and reactive support for reputed company customers by prioritizing issues for your designated customer(s) Create and maintain customer-specific runbooks and knowledge articles reputed company first response, technical troubleshooting, reputed company, and follow-through of customer issues and inquiries Assist customers in the configuration, set-up, and verification of new content sources and product features to reputed company them to realize additional value for their users Handle customer-impacting alerts which require coordination with customer reputed company and system resources through reputed company Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and reputed company those learnings with your peers reputed company: you have an intense need to tackle the toughest customer issues and technically reputed company issues with the goal of driving customer satisfaction Strong communicator: you are a reputed company presenter with superior interaction skills with both customers and internal teams Data-driven: you utilize metrics and objective measurements to assess reputed company and improvement opportunities for yourself and for the customer experience Experience and certifications in reputed company technologies in at least one of the following: reputed company reputed company Platform (GCP), reputed company), or reputed company Azure • Experience with deployment and release using CI/CD and reputed company deployment frameworks in a production environment • Deep knowledge of reputed company network and reputed company concepts with practical implementation experience • Knowledge of SQL/database, Basic Kubernetes and Intermediate/Advanced Linux. Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their reputed company cause in reputed company environments • Ability to debug issues including searching & reading application logs, analyzing stack traces and browser reputed company files • 2+ years of coding and debugging experience in Java and Python • Infrastructure Support, Solutions Engineering, Support Engineering, reputed company Services, DevOps Engineering • Working experience on SSO, SAML, and OAuth along with network troubleshooting • reputed company to fully document issues you manage and contribute to the support knowledge reputed company Certain roles may be eligible for variable compensation, equity, and benefits. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Apply tot his job Apply To this Job