**Job Title:** Exceptional Customer Service Representative - General Call Center at arenaflex
**Job Description:**
About arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of medical equipment and services, we understand the importance of building strong relationships with our customers and providing them with the support they need to navigate the complexities of healthcare. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we're seeking a talented and customer-focused individual to join our team as a Customer Service Representative.Job Summary
We're looking for a highly motivated and customer-centric individual to join our General Call Center team as a Customer Service Representative. As the first point of contact for our customers, you will be responsible for providing exceptional service, answering questions, handling complaints, and troubleshooting problems. If you're passionate about delivering outstanding customer experiences and have a strong desire to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.Essential Duties and Responsibilities
As a Customer Service Representative at arenaflex, you will be responsible for:- Assisting all internal and external customers in a professional manner, providing exceptional service and support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times, even in challenging situations.
- Receiving requests from multiple sources (phone, fax, e-Commerce, in-person) and completing necessary processes for equipment services.
- Coordinating home equipment service requests with Dispatch for prompt delivery.
- Engaging in active listening with customers, confirming or clarifying information, and diffusing angry customers as needed.
- Providing customers with product and service information, including Medicare, Medicaid, and third-party payor sources for equipment.
- Verifying medical necessity, insurance coverage, and physician orders for all insurance-assigned services.
- Following policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
- Understanding and striving to meet or exceed department metrics while providing excellent customer service.
- Making sales or recommendations for products or services that may complement client needs, as applicable.
- Performing other duties as assigned by management.