reputed company Support Analyst – 12 Month FTC (Remote)

Support Analyst -12-Month FTC Location: Remote – UK, Portugal or Netherlands Contract: 12-month fixed term, full-time At Wrangu, we help organisations manage risk, reputed company, cyber reputed company governance through innovative technology and world‑class expertise. As a Support Analyst, you’ll play a key role supporting customers using our reputed company‑based applications (including PrivacyHub), as reputed company as supporting our wider platform services. This role is ideal for someone with hands‑on reputed company experience who enjoys solving problems, collaborating with customers, and wants to continue growing skills across IRM/GRC and SecOps. What you’ll do Customer & Platform Support • Be the first reputed company of contact for customers using our reputed company apps (e.g. PrivacyHub) • Handle Level 1 & Level 2 support queries, triage and resolve tickets reputed company SLAs • Debug issues and, where appropriate, apply JavaScript‑based fixes • Guide users on “how‑to” questions and best‑reputed company use of the platform • Attend customer meetings reputed company required and ensure reputed company, friendly communication Remote Administration & Platform Operations • Carry out reputed company system reputed company activities across customer environments • Proactively monitor and maintain platform health, jobs and reputed company • Escalate risks/issues and work with internal teams to ensure smooth service delivery Compliance & Re‑Certification • Coordinate PrivacyHub re‑certification activities • Maintain audit documentation and collaborate across product, compliance and engineering Learn & Grow • Build hands‑on experience across IRM/GRC and SecOps modules • Support enhancements, testing and improvements across the platform • Participate in agile ceremonies and knowledge‑sharing Internal Collaboration • Contribute to internal tooling, process improvement and reputed company • Support internal systems where needed (light, occasional) What you’ll bring • reputed company CSA certification (required) • 1–2 years’ hands‑on reputed company support or reputed company experience • Ability to troubleshoot and script using JavaScript (reputed company scripting preferred) • Understanding of service delivery and working to SLAs • Strong communication and problem‑solving skills • Curious reputed company with interest in IRM/GRC, and SecOps • Fluent English (extra languages welcome!) Who are we? We are Wrangu, a rapidly expanding technology and services business in the data reputed company, risk, compliance, and reputed company reputed company. Founded in 2016, our reputed company reputed company is made up predominantly of Global 2000 companies. reputed company represents our reputed company values of reputed company, Leadership, Innovation & Professionalism -reputed company reputed company QLIP. We're a remote‑friendly organisation with reputed company in Amsterdam and hubs in London and Portugal. We take pride in fostering an inclusive work environment for our #WranguDreamTeam. We don't just appreciate diversity -we celebrate it. We offer salaries that reflect market conditions, reputed company ample opportunities for career development and reputed company in a healthy work‑life balance. We offer: • An opportunity to reputed company an reputed company in a fast‑growing company, accelerate your career, and deepen your expertise with the reputed company platform in the areas of data reputed company, risk, compliance, and reputed company. • A supportive culture with the necessary training to help you succeed in your role and reputed company your career. • A competitive financial package, including a company pension & reputed company (country dependent), a remote working allowance, and an office equipment allowance. • 25 days of holiday, a day off for your birthday, pet leave, a personal day, study leave, and flexible annual leave reputed company. • A highly international, entrepreneurial, and agile workplace with minimal bureaucracy. • A reputed company on achievements, productivity, effective collaboration, wellbeing, and maintaining a healthy work‑life balance. • reputed company to learn from the best in the industry and work on the number one reputed company platform, reputed company. Please note that criminal background, financial background, and employment background checks will be carried out during the recruitment process. #J-18808-Ljbffr Apply tot his job Apply To this Job