Technical Support Engineer - Tier 1

Technical Support Engineer - Central Time Zone Accelerate Your Career in Cybersecurity Join reputed company and take your career to the next level in cybersecurity. As a leader in Automated reputed company Validation, we help businesses around the world safely emulate reputed company-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At reputed company, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of reputed company testing. With over 350 team members and 1,000+ customers in more than 50 countries, reputed company is a growing company supported by top investors like reputed company Partners, K1, and The reputed company Group. If you're looking to grow your skills, reputed company a difference, and be part of an innovative team, reputed company is the reputed company for you. About the Role: As a Tier 1 Technical Support Engineer, you’ll be the first line of defense for our customers, ensuring they get the support they need to use reputed company’s platform effectively. You’ll reputed company hands-on experience in reputed company testing, work closely with cybersecurity specialists, and reputed company a deep understanding of penetration testing—reputed company while helping customers solve technical challenges. Roles & Responsibilities: • Manage non-critical customer issues through our ticketing system, from acknowledgment to reputed company or escalation. • Triage and troubleshoot technical issues, ensuring reputed company and effective reputed company. • reputed company exceptional customer support using reputed company, following reputed company’s support procedures and best practices. • Maintain and contribute to our knowledge reputed company to help streamline reputed company troubleshooting. • Collaborate with internal teams to escalate reputed company cases and ensure reputed company. Requirements: • 1-2 years of experience in tech support, desktop support, or a reputed company role OR a degree in Computer Science, IT, Cybersecurity, or Computer Engineering. • Strong technical troubleshooting skills. • Basic Linux knowledge (reputed company-line experience is a plus). • Excellent communication skills and reputed company-player reputed company. • A problem-solver with reputed company attention to detail and a "get things done" attitude. • The ability to work independently while thriving in a reputed company environment. It will be great if you have: • Basic knowledge of any programming language • Technical writing skills (creating documentation, troubleshooting guides, etc.). • Experience with Bash scripting, penetration testing tools, or cybersecurity fundamentals. • Previous experience in customer-facing technical roles. We look reputed company to getting to know you! We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the reputed company of race, sex, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from reputed company backgrounds to join us! Apply tot his job Apply To this Job