**Director of Marketing Operations & Customer Success, Enterprise - Join arenaflex in Shaping the Future of SaaS**

At arenaflex, we're on a mission to revolutionize the way businesses operate in the ever-evolving SaaS landscape. As a forward-thinking organization, we're seeking a highly skilled and strategic professional to join our team as the Director of Marketing Operations & Customer Success, Enterprise. This pivotal role will play a crucial part in driving customer success initiatives, outbound marketing strategies, and operational efficiencies for our B2B SaaS offerings. **About arenaflex** arenaflex is a leading provider of innovative SaaS solutions, empowering businesses to thrive in today's fast-paced digital world. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. With a strong focus on collaboration, innovation, and mutual support, we've created a dynamic work environment that fosters creativity, diversity, and inclusion. **Key Responsibilities** As the Director of Marketing Operations & Customer Success, Enterprise, you will be responsible for: * Developing and overseeing processes for managing partner relationships aimed at achieving revenue targets * Leading the comprehensive customer journey to ensure partner engagement, satisfaction, and retention * Streamlining the onboarding process while providing insights on customer adoption and engagement * Establishing effective communication channels between the customer success team and partners * Cultivating relationships with partner executives to align with business objectives and drive engagement * Monitoring key performance metrics proactively to maintain partner health * Advocating for partners within the organization to ensure their needs are prioritized * Managing operational processes using tools like Salesforce, Zapier, and Iterable to improve efficiency * Collaborating with the sales team on cross-functional initiatives that support revenue generation * Creating user support materials, FAQs, and process flows to assist partners with new features * Preparing and presenting monthly business reports to stakeholders, highlighting performance and insights * Driving outbound marketing strategies with the marketing team to generate leads and enhance brand visibility * Analyzing key performance metrics for informed decision-making and strategic improvements * Identifying new business opportunities from partner requests and collaborating across teams to develop innovative solutions **Required Skills** To succeed in this role, you will need: * Proven leadership experience in managing enterprise-level client relationships * Proficiency with CRM tools including Salesforce, Asana, and Google Suite * Strong background in marketing and sales enablement strategies * Familiarity with operational tools like Zapier and Iterable * Excellent communication skills with a focus on prioritization and attention to detail **Qualifications** We're looking for a candidate with: * BA/BS degree or relevant professional experience * Minimum of 4 years managing enterprise-level clients and stakeholders * Demonstrated success in leading teams within SaaS or recruiting environments * Proven track record of achieving annual revenue growth in SaaS settings * Experience with AI tools such as ChatGPT or Google Gemini is preferred **Career Growth Opportunities** This position offers significant potential for career advancement within a fast-paced SaaS environment. You will have the opportunity to lead strategic initiatives while mentoring team members, thereby enhancing your leadership skills and professional development. **Company Culture And Values** We pride ourselves on fostering a diverse, inclusive, and respectful workplace. Our culture emphasizes collaboration, innovation, and mutual support, creating an environment where diverse perspectives are valued and encouraged. **Compensation And Benefits** We offer: * Fully remote position based in the U.S. * Occasional travel may be required * Salary range: $120,000 - $140,000 * Comprehensive health benefits and flexible working hours * Commitment to diversity, equity, and inclusion initiatives **Join arenaflex Today!** If you're enthusiastic about making a significant impact and driving partner success in a dynamic SaaS environment, we invite you to apply and join our talented team. **Apply Now** Apply Job! Apply for this job