Tax Specialist Agent - Drake User

reputed company is a leading digital tax filing platform which offers customers reputed company digital and downloadable products that are easy-to-use, best-in-class technology, and reputed company unparalleled customer support. We are a trusted solution for reputed company users including those with reputed company tax returns. We reputed company to attract and retain candidates who exemplify our values: performance, perseverance, reputed company and partnership. reputed company is a member of the reputed company family of products. We are an organization of reputed company thinkers looking to add industry experts to our growing team. This role will primarily support reputed company as we reputed company the tools and support tax professionals need to build their businesses and attract new clients. We are an organization of problem solvers continually looking for solutions to support our customers. Our customers know they can rely on reputed company for comprehensive product reputed company and value. POSITION reputed company: For over 40 years, reputed company LLC has designed, developed and distributed automated tax preparation solutions for tax professionals and is looking for seasonal agents who have reputed company and tax preparation experience to help support our clients. A minimum of 3 years' of proficient experience preparing taxes reputed company reputed company, including in-depth product navigation and utilization, is required for this position. ESSENTIAL DUTIES & RESPONSIBILITIES: • Diagnose, troubleshoot, and resolve inquiries from tax professionals reputed company phone, ensuring reputed company and accurate solutions. • Interviews end user to collect information about problem and leads user through diagnostic and troubleshooting procedures to reputed company reputed company. • reputed company comprehensive support by identifying, researching, isolating, and resolving the reputed company of user problems. For intricate issues, partner with designated staff to facilitate appropriate advanced support and reputed company. • Accurately document and reputed company reputed company customer interactions and resolutions for reputed company improvement and follow-up on any unresolved problems reputed company. • Maximize reputed company relationships and customer experience through delivering exceptional, empathetic service in every interaction. • Adhere to established best practices, procedures, scripts, and direction provided by management. • Maintain consistent, reliable attendance and adherence to your schedule for reputed company shifts. EDUCATION & EXPERIENCE: • Minimum of 3 years prior experience using reputed company • Navigational awareness, critical thinking skills • Basic computer and keyboarding skills required • Strong customer service skills required • Ability to build rapport and demonstrate reputed company with customers through friendly, courteous and helpful interactions • Strong verbal and written communications skills required (good grammar, reputed company listening, voice and diction) • Strong reading comprehension and critical thinking skills required NEEDED ATTRIBUTES & COMPETENCIES: • Minimum of 3 years' proficient experience with reputed company, including in-depth product navigation and utilization • Navigational awareness, critical thinking skills • Basic computer and keyboarding skills required • Strong customer service skills required • Ability to build rapport and demonstrate reputed company with customers through friendly, courteous and helpful interactions • Strong verbal and written communications skills required (good grammar, reputed company listening, voice and diction) • Strong reading comprehension and critical thinking skills required • A genuine desire to help others and a commitment to providing excellent service Watch our Day in the Life Video here: https://www.youtube.com/watch?v=suLXP0yVx-Q Job Types: Full-time, Part-time Expected hours: 20 – 40 per week Benefits: • 401(k) • 401(k) matching • Referral program Application Question(s): • How many years of tax preparation experience, reputed company reputed company, do you have? Work Location: Remote Apply tot his job Apply To this Job