Operations & Maintenance IT Manager

Job Description: • Managing day-to-day operations for infrastructure, applications, cloud services, and core systems • Ensuring SLAs and OLAs are met while maintaining system performance and security • Leading incident response, major incident management, root cause analysis, and problem resolution • Strengthening monitoring, logging, alerting, dashboards, and operational runbooks • Overseeing patching, upgrades, configuration updates, backups, and disaster recovery testing • Managing hardware and software lifecycle planning, refresh cycles, and EOL tracking • Establishing and communicating maintenance schedules and change windows • Owning the end-to-end bugfix lifecycle from intake through deployment • Coordinating with engineering and QA teams to validate fixes and releases • Managing minor enhancements, automation improvements, and configuration changes • Supporting major releases, upgrades, and system rollouts with readiness planning • Leading release management processes including approvals, timelines, environments, and deployment execution • Defining release standards, rollback procedures, and version controls • Tracking release and operational KPIs and driving continuous improvement initiatives • Enforcing ITIL-aligned processes across incident, change, and release management • Partnering with security teams on vulnerabilities, access controls, and audit readiness • Leading technical staff and managing vendors, contracts, and escalations • Managing O&M budgets and optimizing costs across infrastructure and cloud environments • Driving automation initiatives to improve stability and reduce operational effort Requirements: • Demonstrate 10+ years of experience in IT operations, infrastructure, or application operations • Lead technical teams with at least 3+ years of people management experience • Manage release processes, bugfix pipelines, and application lifecycle activities • Work across hybrid environments including cloud and on-prem platforms • Apply knowledge of ITIL processes and ITSM tools such as ServiceNow or Jira Service Management • Coordinate cross-functional teams across development, QA, operations, and security • Analyze operational metrics and implement improvements based on data • Communicate clearly with technical and business stakeholders. Benefits: • Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. • Retirement Savings: Robust programs to help you secure your financial future. • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. • Career Growth Opportunities: Paths for advancement within a global organization. • Paid Training: Learn while you earn with award-winning learning platforms. • Paid Time Off: Competitive PTO packages to help you recharge. • Great Work Environment: Join an award-winning culture that values diversity and inclusion. Apply tot his job Apply To this Job