RCI-NYL-6008 Digital Publishing QA/QC Lead (Adobe AEM)

Digital Publishing QA/QC Lead Location: • Home Office (Hybrid preferred, remote OK) • EST or CST hours preferred; MST acceptable for the right candidate Job Overview Seeking a detail-oriented Digital Publishing QA/QC Lead to oversee and execute quality control and assurance for our digital publishing operations. • This role ensures that all digital assets—including web pages, forms, social posts, emails, and marketing content—are error-free, compliant with brand and accessibility standards (ADA), and function flawlessly across platforms. • This individual will also support the QA/QC team, provide training, and maintain up-to-date ADA compliance standards while owning quality assurance for client. Responsibilities • Serve as the lead QA/QC resource for the Digital Publishing team, establishing and maintaining quality standards and best practices. • Perform hands-on QA/QC for digital deliverables, including AEM content, Hearsay content, Adobe Target, forms, social posts, emails, landing pages, and microsites, leveraging the tools and 3rd party AI tools. • Conduct accessibility (ADA) and browser/device testing to ensure compliance and consistency. • Create and manage QA documentation, checklists, and testing protocols. • Provide feedback and training to team members to improve quality and efficiency. • Collaborate closely with authors, developers, and project managers to resolve issues quickly. • Keep current with ADA standards, changes/updates, and provide materials and training for the team. • Own and manage quality assurance for client. • Participate in ongoing process improvement to enhance digital publishing workflows and testing efficiency. • May be asked to perform authoring tasks as needed. Must-Have Skills / Experience • Adobe Experience Manager (AEM) expertise • Attention to detail and strong copywriting skills • QA/QC experience in digital publishing • Strong understanding of ADA compliance and policy • Ability to coordinate with marketing leads, web/design teams • Strong communication skills; prior management or coaching experience preferred Preferred Qualifications • Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, and Stensul • Strong understanding of WCAG, usability, and responsive design best practices • Ability to manage multiple concurrent reviews and deadlines in a fast-paced environment Dealbreakers • English must be first language Apply tot his job Apply To this Job