Shipping Lead & Customer Service Assistant – Logistics, Inventory Management, and Client Support Specialist at arenaflex

About arenaflex

arenaflex is a leading force in the promotional marketing industry, renowned for delivering high‑impact campaigns that connect brands with consumers in innovative ways. Our fast‑paced, creative environment thrives on collaboration, forward‑thinking strategies, and a relentless commitment to excellence. As we continue to expand our portfolio of eye‑catching promotions, we are looking for energetic professionals who are passionate about logistics and delivering an outstanding customer experience. Join us and become a pivotal part of a team that drives real‑world results for some of the most recognizable brands in the market.

Position Overview

We are seeking a highly organized and detail‑oriented Shipping Lead & Customer Service Assistant to spearhead our inventory, shipping, and receiving operations while providing top‑tier support to our clients. This hybrid role blends hands‑on logistics management with proactive customer engagement, ensuring that every order moves smoothly from warehouse to doorstep and that every client interaction leaves a lasting positive impression.

Key Responsibilities

Shipping & Inventory Management

• Generate, print, and attach accurate shipping labels for all outbound orders, ensuring compliance with carrier specifications.
• Coordinate the preparation and fulfillment of large‑scale or special‑order shipments, working closely with production and design teams to meet deadline‑driven timelines.
• Continuously monitor stock levels across all product lines, conduct demand forecasting, and initiate timely replenishment to prevent stock‑outs.
• Process vendor returns, negotiate reimbursements, and maintain detailed records of all return transactions.
• Lead regular cycle counts and full‑inventory audits, documenting discrepancies and implementing corrective actions.
• Receive incoming merchandise, inspect for accuracy and damage, and update inventory records accordingly.
• Track and process both inbound and outbound orders using arenaflex’s shipping software, providing real‑time status updates to internal stakeholders.
• Maintain an up‑to‑date out‑of‑stock registry and adjust pricing information on the company website and internal systems.
• Support promotional events and seasonal campaigns by ensuring inventory readiness and adherence to OSHA safety standards.
• Perform packing, kitting, and labeling of boxes, as well as basic facilities maintenance tasks, to keep the warehouse organized and safe.

Customer Service Excellence

• Assist customers with product selection, usage guidance, and detailed product information, acting as a trusted advisor.
• Process purchase orders, returns, and exchanges accurately and efficiently, ensuring a seamless transaction experience.
• Communicate updates on special offers, stock availability, and promotional timelines to customers via phone, email, and chat.
• Respond promptly to out‑of‑stock inquiries, providing alternative product recommendations or expected restock dates.
• Escalate complex or high‑priority issues to the Client Service Manager while maintaining ownership of the resolution process.
• Enter and maintain precise customer data in arenaflex’s CRM system, safeguarding data integrity and privacy.
• Partner with the Client Service Manager to monitor satisfaction metrics, gather feedback, and drive continuous improvement initiatives.

Operational Support & Cross‑Functional Collaboration

• Update website product listings, pricing, and promotional details to ensure alignment with inventory status and marketing campaigns.
• Follow direction from the Client Service Manager and Operations Director, translating strategic objectives into day‑to‑day actions.
• Participate actively in team meetings, training sessions, and workshops to stay abreast of workflow changes and industry best practices.
• Maintain a holistic awareness of departmental priorities, ensuring that logistics, customer service, and marketing initiatives are synchronized.

Essential Qualifications

• Education: High school diploma or GED required; additional coursework or an associate degree is a plus.
• Communication: Strong written and verbal communication skills, with the ability to convey information clearly to internal teams and external customers.
• Technical Proficiency: Comfortable using Microsoft Office Suite, shipping software (e.g., ShipStation, ShipRush), and basic CRM platforms.
• Math Skills: Ability to perform basic calculations related to inventory counts, pricing adjustments, and shipping weight calculations.
• Physical Capability: Capacity to lift up to 40 lb regularly and perform warehouse‑related physical tasks safely.
• Flexibility: Willingness to work varied shifts or adjust hours to meet peak demand periods and special event timelines.

Preferred Experience & Skills

• Previous experience in a stockroom, warehouse, or fulfillment center, especially within the retail or gift‑industry sectors.
• Demonstrated customer‑service background, preferably in a fast‑moving environment that requires quick problem‑solving.
• Familiarity with promotional marketing products, such as branded merchandise, trade‑show giveaways, or custom apparel.
• Some college coursework or trade certification related to logistics, supply chain, or business administration.

Traits for Success at arenaflex

• Organized & Detail‑Oriented: Ability to manage multiple shipments, inventory records, and customer interactions without sacrificing accuracy.
• Positive Attitude & Strong Work Ethic: Proactive approach to tasks and a willingness to go the extra mile for teammates and clients.
• Team Player & Effective Communicator: Comfortable collaborating across departments and sharing insights that improve overall performance.
• Growth Mindset: Eager to learn new software, industry trends, and best practices, continuously expanding your skill set.
• Customer‑Focused & Solution‑Driven: Commitment to delivering exceptional service and resolving issues swiftly.
• Initiative & Accountability: Takes ownership of assignments, follows through on commitments, and seeks feedback for improvement.

Career Development & Learning Opportunities

At arenaflex, we believe your professional growth is a cornerstone of our collective success. As a Shipping Lead & Customer Service Assistant, you will have access to:

• Cross‑Training: Opportunities to learn additional facets of the supply chain, from procurement to final delivery.
• Mentorship Programs: Pairing with senior logistics and client service leaders to accelerate skill development.
• Certification Support: Financial assistance for industry certifications such as Certified Logistics Associate (CLA) or Customer Service Excellence (CSE).
• Leadership Pathways: Clear progression routes toward supervisory roles, inventory manager positions, or senior client experience roles.
• Continuous Learning: Access to webinars, workshops, and industry conferences to stay ahead of trends in promotional marketing and e‑commerce fulfillment.

Work Environment & Culture at arenaflex

Our headquarters feature a vibrant, collaborative workspace designed to inspire creativity and efficiency. Highlights include:

• Open‑Plan Warehouse & Office Integration: Seamless communication between the shipping floor and the client‑service team.
• Team‑Centric Activities: Regular brainstorming sessions, celebration of campaign successes, and monthly “innovation hours.”
• Diversity & Inclusion: A respectful environment that values varied perspectives and experiences.
• Safety First: Comprehensive OSHA‑compliant policies, routine safety drills, and ergonomic equipment to protect our team.
• Work‑Life Balance: Predictable 8‑hour shifts, Monday‑through‑Friday schedule, and generous paid time off.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $18.00 to $21.00, reflecting experience and performance. In addition to salary, we provide a robust benefits package designed to support your health, financial security, and overall wellbeing:

• Health Insurance: Medical, dental, and vision coverage with multiple plan options.
• Paid Time Off (PTO): Earned vacation days, sick leave, and personal days to recharge.
• Retirement Savings: 401(k) plan with company matching contributions.
• Employee Discounts: Access to arenaflex’s promotional product catalog at reduced rates.
• Professional Development Stipend: Annual budget for courses, certifications, or conferences.
• Recognition Programs: Monthly awards for outstanding performance, teamwork, and innovation.

How to Apply

If you are ready to combine your logistical expertise with a passion for customer satisfaction, we want to hear from you. Join arenaflex’s dynamic team and play a vital role in delivering memorable brand experiences across the globe.

Click the link below to submit your application and start the next exciting chapter of your career:

Apply Job!

Closing Statement

At arenaflex, every shipment, every customer interaction, and every promotional campaign matters. By joining us as a Shipping Lead & Customer Service Assistant, you will directly influence our ability to delight clients, drive sales, and sustain the high‑quality standards that set us apart in the industry. Take the next step—apply today and help us shape the future of promotional marketing.