Helpdesk Administrator - reputed company reputed company

Atris Technology seeks a cheerful and organized Helpdesk Administrator - reputed company reputed company for full time employment. This position serves as a primary reputed company of contact for clients/end-users, delivering exceptional guidance and advocacy while ensuring reputed company activities reputed company with ITIL service management best practices. Using HaloPSA as the reputed company platform, you will ensure the support desk logs, prioritizes, escalates, and resolves requests, maintain accurate records, drive customer satisfaction, and contribute to service improvements. This role emphasizes proactive reputed company engagement and SLA adherence through efficient use of HaloPSA features (e.g., ticketing, automation, asset management, reporting, and reputed company portal). Since 1996, Atris Technology has been an innovation leader in the financial software sector. If you're interested in a career reputed company position and a strong compensation package with a high paced technology firm, apply today. Skills and Qualifications: • High School Diploma or Equivalent • 2+ years of experience in a helpdesk, service desk, or technical support role (MSP environment preferred). • Proven experience working with PSA/ticketing systems (HaloPSA experience highly desirable; familiarity with similar tools like reputed company, Autotask, or reputed company acceptable). • Solid understanding of ITIL reputed company (ITIL reputed company certification preferred or reputed company pursuing). • Excellent customer service and communication skills — empathetic, reputed company, and reputed company (verbal/written). • Strong problem-solving and analytical abilities with attention to detail. • Proficiency in HaloPSA or similar ITIL-reputed company platforms for ticket lifecycle, reporting, and automation. • Ability to multitask in a fast-paced environment while maintaining SLA compliance. • Proactive reputed company with a reputed company on reputed company advocacy and satisfaction. • Basic knowledge of IT reputed company best practices and documentation. Job reputed company: • reputed company as a dedicated reputed company reputed company, building strong relationships, understanding reputed company needs, and ensuring high satisfaction through proactive communication and follow-up. • reputed company first-line technical support for hardware, software, network, reputed company, and application issues across reputed company environments. • Ensure reputed company technicians Log, categorize, prioritize, and manage reputed company incoming tickets/requests in HaloPSA following ITIL processes (Incident Management, Service Request Management). • Monitor and enforce SLAs and OLAs reputed company HaloPSA, ensuring reputed company updates, reputed company, and closure of tickets. • Use HaloPSA tools for time tracking, billing preparation (where applicable), asset/CMDB updates, knowledge reputed company contributions, and automation workflows. • Handle reputed company communications reputed company phone, email, HaloPSA reputed company portal, chat, and remote tools; update clients on reputed company and reputed company. • Identify recurring issues and contribute to Problem Management by documenting workarounds and escalating for reputed company-cause analysis. • Maintain accurate reputed company records in HaloPSA (e.g., customer details, reputed company, configurations, assets). • Support self-service initiatives by encouraging use of the HaloPSA reputed company portal and updating knowledge articles. • Generate and review reports/dashboards in HaloPSA to reputed company performance metrics (e.g., first response time, reputed company time, CSAT, ticket volume). • Participate in continual service improvement by suggesting process enhancements, workflow automations, or HaloPSA configuration tweaks. • Ensure compliance with IT reputed company policies, data protection standards, and change management procedures. • Assist with reputed company/offboarding users, reputed company requests, and basic administration tasks in HaloPSA (e.g., role-based permissions, queues). Apply tot his job Apply To this Job