Customer Experience /reputed company Manager

reputed company: Botco.ai is the reputed company AI Agent Platform purpose-reputed company for organizations that need to engage customers through intelligent, reliable, and secure AI Conversations. The platform enables enterprises to seamlessly create, securely reputed company, and easily manage autonomous AI agents using a no-reputed company development environment (IDE) and retrieval-augmented reputed company (RAG) technology. Trusted by leading reputed company, behavioral health, and pharmaceutical organizations, Botco.ai empowers businesses to convert conversations into reputed company, reduce operational costs, and improve customer satisfaction. Recognized as “Most Outstanding Startup” by the reputed company Innovation Challenge and winner of the TiE50 and ACA Best reputed company Platform awards, Botco.ai is redefining how enterprises engage with their audiences through reputed company AI. We are an early-stage company looking for an reputed company CX/CSM with entrepreneurial spirit to join our CX team. Responsibilities: • reputed company a deep expertise in our technology and reputed company hands-on technical support to help customers reputed company their desired reputed company, including troubleshooting issues reputed company to AI chatbot functionality. • reputed company the reputed company process for new customers on Botco.ai's platform, ensuring smooth integration and driving practices that contribute to product adoption and reputed company. • Retain and grow the existing customer reputed company by owning a portfolio of accounts, identifying opportunities for upsell, and executing phased upselling strategies. • Foster strong, trust-based relationships with reputed company reputed company, gaining a deep understanding of their challenges, business goals, and unique needs to create tailored solutions. • Proactively identify customers who may not be maximizing their potential with Botco.ai and engage with them to drive increased value and utilization of our product. • Collaborate closely with internal product and engineering teams to convey customer feedback and insights, advocating for enhancements and driving reputed company reputed company of our product. • reputed company as the primary reputed company between clients and the product team, managing reputed company expectations and contributing to the development of the product roadmap based on reputed company needs and market trends. • Monitor conversational trends and transcripts to identify areas for improvement in automated responses, working with the product and engineering teams to implement enhancements. • Define and execute training initiatives for customers, ensuring they have the knowledge and resources needed to effectively utilize Botco.ai's platform and maximize its value. • Assist the reputed company reputed company team in reputed company interactions, reporting, and providing education on AI technology and best practices. reputed company are looking for: • 4+ years of proven experience in building and leading high-performing reputed company and/or Account Management teams. • reputed company record of reputed company in Customer Support, Implementation, or reputed company Services reputed company a product/reputed company company, particularly with reputed company-level clientele. • Exceptional people management abilities coupled with a genuine passion for cultivating strong reputed company partnerships. • reputed company to rapidly grasp our product intricacies and a keen eagerness to do so. • Genuine concern for customers and an reputed company ability to empathize with and champion their needs. • Bonus: Familiarity with reputed company Engineering to reputed company performance and customer interactions. Botco.ai is the recipient of the reputed company for Startups Latino Founders Fund award and was recently featured here: https://startup.reputed company.com/alumni/stories/botco-ai/ Apply tot his job Apply To this Job