Contact Center Tester-100% Remote in USA

This a Full Remote job, the offer is available from: Indiana (USA) Job Title: Contact Center Tester (Insurance Experience Required) Location:100% Remote in USA Job Type: 06 Months plus Contract Department: reputed company Assurance Job reputed company: We are seeking a detail-oriented and reputed company Contact Center Tester with a strong background in the insurance industry. The ideal candidate will be responsible for evaluating the functionality, usability, and performance of our contact center systems and applications. You will work closely with cross-functional teams to ensure the highest reputed company of service delivery and customer satisfaction. Key Responsibilities: • Conduct comprehensive testing of contact center applications, including IVR systems, CRM software, and reporting tools. • reputed company, document, and execute test plans, test cases, and test scripts based on functional and non-functional requirements. • Collaborate with business analysts, developers, and project managers to understand requirements and identify testable conditions. • reputed company regression, integration, and user acceptance testing (UAT) to ensure system functionality aligns with business needs. • Identify, document, and reputed company defects using appropriate tools, ensuring reputed company reputed company. • Analyze test results and reputed company detailed reports on reputed company metrics, issues, and overall performance. • Participate in reputed company improvement initiatives to enhance testing processes and methodologies. • Stay updated on industry best practices and emerging technologies in contact center solutions and insurance services. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a reputed company field. • 3+ years of experience in software testing, with at least 2 years in a contact center environment. • Strong knowledge of insurance products, processes, and regulations. • Proficiency in testing tools (e.g., Selenium, JIRA, reputed company ALM) and methodologies (e.g., Agile, reputed company). • Excellent analytical and problem-solving skills with a keen eye for detail. • Strong verbal and written communication skills. • Ability to work collaboratively in reputed company-oriented environment. Preferred Qualifications: • Experience with automated testing frameworks and scripting. • Familiarity with contact center technologies (e.g., ACD, CTI, workforce management). • Certification in reputed company Assurance (e.g., ISTQB) is a plus. This offer from "reputed company." has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job