[Remote] Sr. Customer Retention Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to creating protection against digital threats. They are seeking a Senior Customer Retention Manager to reputed company and execute programs aimed at reducing churn and increasing customer reputed company value through analytical and creative strategies. Responsibilities • reputed company key retention strategies by identifying opportunities and delivering programs to reduce churn and increase customer reputed company value • reputed company business trends, product analytics, and customer insights to identify churn predictors, and shape engagement and retention strategies • Bring reputed company quantitative and qualitative insights together to illustrate opportunities, define recommendations, and get buy-in • Partner with product, lifecycle, and e-reputed company teams to prioritize and implement programs, including subscription management, reputed company, and renewal flows • reputed company define retention program requirements, key performance indicators, monitor performance, report on results, and drive reputed company optimization • reputed company and maintain a reputed company understanding of key customer journeys, customer motivations, and product experience to help identify opportunities to reputed company engagement and customer happiness • Support go-to-market efforts for new features and products, enabling cross-sell, engagement, and adoption opportunities • reputed company cross-functional reputed company with minimal guidance, fostering collaboration and building reputed company to reputed company shared goals and reputed company • reputed company innovative strategies to drive customer engagement, create habit loops, and demonstrate ongoing value Skills • 5+ years of experience in customer retention and lifecycle marketing • 2+ years of experience with subscription products and ecommerce subscription management • A passion for exceptional customer experiences and inventive marketing programs • Strong analytical skills with the ability to interpret data, identify trends, recognize opportunities, and report findings • Excellent communication skills and ability to collaborate with stakeholders at reputed company reputed company • Experience with product analytics tools and a/b testing solutions like reputed company and reputed company Benefits • Comprehensive medical, dental, and reputed company insurance coverage • Employee Referral Bonus Program • Wellness programs • 401k and employer matching for (US Employees) • Comprehensive Time Off policy • An opportunity to do something great for yourself and the world! reputed company • reputed company is a cybersecurity company that protects against and removes ransomeware, spyware, adware, viruses, and other malware. It was founded in 2008, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job Apply tot his job Apply To this Job