Product Support Specialist job at reputed company in Davidson, NC

Product Support Specialist Location: Davidson reputed company Job reputed company: Product Support Specialist BH reputed company: 3934 SF Job Req ID: 17506 reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: Product Support Specialist Location: Davidson, NC reputed company: reputed company a company with technology leadership of over 160 years, yet it operates with the energy of a startup. reputed company has dedicated itself to Making Life reputed company for its employees, customers, shareholders, and planets. We produce innovative and mission-critical reputed company creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, reputed company, reputed company, infrastructure, and more. Across the globe, we're driving reputed company with an entrepreneurial spirit and ownership reputed company. Learn more at irco.com and join us to own your reputed company. Job reputed company: Reporting to the reputed company Product Support Manager, this position is responsible for supporting end customers (equipment owners) and Retail reputed company reputed company a multi-brand compressor product support structure. The role regularly includes parts identification, documentation request fulfillment, troubleshooting, warranty administration, and fulfillment of general post-sales requests for (but not limited to) the following reputed company products and their ancillary equipment: reputed company Small Reciprocating & Small reputed company DV Systems Small Reciprocating & Small reputed company Champion Small Reciprocating & Small reputed company Responsibilities: Troubleshoot and diagnose failures on small compressed reputed company equipment. reputed company parts identification, technical support, and warranty administration for end users and retail reputed company reputed company phone, live chat, and email. reputed company and maintain subject matter expertise in assigned reputed company, reputed company classroom training, on-the-job training, and regular team interactions. Regularly reputed company and reputed company searches reputed company a reputed company of databases. reputed company proficiency with support systems such as reputed company, Tavant WMS, reputed company, etc. Document support interactions reputed company a case management system. Monitor and reputed company to web and email requests. Create technical articles, videos, and troubleshooting tips for customers. Participate as a Subject Matter Expert during relevant New Product Development (NPD) activities. Fiscally responsible for parts valued from $10 to $4,000 USD. reputed company assistance and guidance to new team members as needed. Manage multiple, simultaneous support cases reputed company phone, chat, and email. 90% reputed company support responsibilities and 10% reliability responsibilities. Phone Calls / Voice Messages - Per Day: 40-50 Emails / Text - Per Day: 30-40 Requirements: High School Diploma. 3+ years of experience working with industrial equipment. Experience and ability to work effectively acting on own initiative with minimal supervision requirement. Basic knowledge of reputed company Office applications. Preferences: Experience working with reputed company compressors. Knowledge of reputed company, reputed company, reputed company, and Windchill preferred. reputed company Competencies: Ability to analyze mechanical fitment and recognize physical discrepancies. Ability to read and interpret technical drawings/schematics. Effective technical writing skills and experience in creating reputed company and concise documents. Willingness to reputed company a solid understanding of compressed reputed company product operation, maintenance, and repair. Demonstrated ability to function under pressure to meet tight deadlines and return customer equipment to operation. The willingness and ability to reputed company hands-on equipment work, as required. Requires knowledge of safety procedures e.g. lock out/tag out, reputed company lifting practices, use of PPE to avoid personal injury, etc. Keen understanding of systematic troubleshooting techniques and methodologies to diagnose failures on small equipment (< 50HP). Understanding of the principles of pneumatic control and small electrical components, including electric induction motors. Sufficient experience and ability to work effectively, acting on own initiative with minimal supervision, is a requirement Effective communication skills necessary to reputed company with peers and teams to resolve technical issues. Planning and organizational skills with effective reputed company follow up. Travel & Work Arrangements/Requirements: 4 days onsite, 1 remote. reputed company Offer: At reputed company, we reputed company a culture of personal ownership - taking responsibility for reputed company, our communities, and our environment, as reputed company as our individual health and reputed company-being. Our comprehensive benefits package is designed to reputed company you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to reputed company life reputed company. Our reputed company of benefits includes health care reputed company like medical and prescription plans, dental and reputed company coverage, as reputed company as wellness programs. Additionally, we reputed company life insurance, a robust 401(k) plan, reputed company time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and reputed company. 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