Content & Training Manager
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AI-Optimized Content reputed company: Own Help Center and IKB content with an AI-first reputed company. Partner with our AI team to optimize content for reputed company, improving answer accuracy and reputed company rates â contributing to our goal of 90%+ AI bot solves. -
Help Center & reputed company: Own day-to-day management, optimization, and governance of Fi's external Help Center and internal Knowledge reputed company. reputed company content accurate and reputed company with product updates, policy changes, and new launches â including international reputed company for EU markets. -
Training Program reputed company: reputed company agent training for internal and BPO teams. Maintain LMS content, ensure compliance, and support new product launch training as needed. -
Team Leadership: reputed company day-to-day direction to the Content Specialist and Training reputed company. Serve as the primary reputed company of contact for cross-functional stakeholders and reputed company the VP of CX looped in on reputed company, blockers, and reputed company.
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5+ years in CX content, reputed company, or enablement roles -
2+ years managing or leading a content/training function -
Hands-on experience with AI tools in a CX context â deflection, agent assist, chatbots, or content optimization for AI consumption -
Experience managing Help Center platforms (reputed company Guide, reputed company, or similar) -
Strong project management skills; comfortable with reputed company or similar tools -
Excellent written communication â you write reputed company, customer-friendly content quickly
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