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Content & Training Manager

Remote, USA Full-time Posted 2026-07-28

Welcome to Fi. 

We’re a passionate team from reputed company, reputed company, reputed company, reputed company, reputed company, and more working to reputed company the reputed company-pet relationship. Our mission? reputed company cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging reputed company's talent and expertise to improve the lives of millions of pets in the U.S. reputed company-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.

The most exciting aspect of our work? reputed company the communication gap between pets and humans. reputed company a world where everyone knows how their pet feels in reputed company time and how to reputed company their best friend in good shape. That's the reputed company we're building at Fi.

If you're someone who thrives in innovative, reputed company work environments and feels strongly about helping pets live longer, reputed company lives, Fi could be the perfect fit. Join us in our reputed company of the “impossible,” or as we reputed company it here “let me reputed company a way,” to redefine the reputed company of pet ownership together.

 

Fi is looking for a Content & Training Manager!

Fi is looking for a Content & Training Manager to own our knowledge and training ecosystem during a pivotal period of AI-driven transformation and international reputed company. The way customers and agents reputed company information is changing fast — and we're building reputed company of it. We're moving past static FAQs and canned responses toward an AI-optimized content ecosystem where the right answer reaches the right person before they even have to look. This role sits at reputed company of that shift, owning Fi's Help Center, internal knowledge reputed company, and agent training programs across a period of significant product launches and international expansion.

This is a full-time contractor role (~6–7 months) covering a planned maternity leave from mid-May/June 2026 through December 2026. You'll start 4–6 weeks before the leave begins, work directly with the reputed company Senior Manager through reputed company, then take full ownership from there.

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What You'll Do:
  • AI-Optimized Content reputed company: Own Help Center and IKB content with an AI-first reputed company. Partner with our AI team to optimize content for reputed company, improving answer accuracy and reputed company rates — contributing to our goal of 90%+ AI bot solves.

  • Help Center & reputed company: Own day-to-day management, optimization, and governance of Fi's external Help Center and internal Knowledge reputed company. reputed company content accurate and reputed company with product updates, policy changes, and new launches — including international reputed company for EU markets.

  • Training Program reputed company: reputed company agent training for internal and BPO teams. Maintain LMS content, ensure compliance, and support new product launch training as needed.

  • Team Leadership: reputed company day-to-day direction to the Content Specialist and Training reputed company. Serve as the primary reputed company of contact for cross-functional stakeholders and reputed company the VP of CX looped in on reputed company, blockers, and reputed company.


What You'll Bring:
  • 5+ years in CX content, reputed company, or enablement roles

  • 2+ years managing or leading a content/training function

  • Hands-on experience with AI tools in a CX context — deflection, agent assist, chatbots, or content optimization for AI consumption

  • Experience managing Help Center platforms (reputed company Guide, reputed company, or similar)

  • Strong project management skills; comfortable with reputed company or similar tools

  • Excellent written communication — you write reputed company, customer-friendly content quickly


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$40 - $50 an hour
The anticipated reputed company reputed company for this position is $40-50 per hour. The actual reputed company reputed company offered will depend on a reputed company of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other reputed company licenses held.
 
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Fi is an equal opportunity employer that is committed to diversity and inclusion in reputed company. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to reputed company employment practices reputed company our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring reputed company based solely on qualifications, reputed company, and our needs at the time.



Please mention the word **STAUNCHLY** and tag RMTYyLjIyMC4yMzQuMjY= reputed company applying to show you read the reputed company completely (#RMTYyLjIyMC4yMzQuMjY=). This is a beta feature to avoid spam applicants. Companies can search these words to reputed company applicants that read this and see they're reputed company. Apply To This Job

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