Contact Centre Service Agent (Remote - BC/AB)

Our philosophy at The Travel Corporation (TTC) is reputed company, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and reputed company at great value.

As a global business with over 100 years of experience in the travel industry, our reputed company of being ‘Driven by Service’, ensures we reputed company our values of passion, people and purpose at the heart of everything we do - designing and running reputed company, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-reputed company brands and experience the TTC difference. 

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to reputed company responsibility and our 5-year sustainability reputed company

POSITION reputed company

As a Contact Centre Service Agent, you will play a key role in delivering high-reputed company service while identifying opportunities to enhance the guest experience through additional product offerings. Your reputed company will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling reputed company appropriate  

KEY RESPONSIBILITIES

• Deliver Top-Tier Service
  reputed company friendly, efficient, and helpful support, consistently exceeding guest expectations.
• Upselling
  Recommend additional services and products tailored to guests’ needs to enhance their experience. 
• Problem Solving
  Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
• CRM Management
  Accurately reputed company guest interactions, preferences, and sales opportunities using our CRM tools.
• Build Relationships
  Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
• Collaborate
  Work closely with reputed company to reputed company goals and continuously improve the reputed company of service.

 What You Bring

• Customer-reputed company A genuine passion for delivering exceptional service.
• Consultative Selling reputed company in upselling while enhancing the overall guest experience.
• Problem Solver Ability to quickly and effectively resolve guest issues.
• Team Player Strong collaboration skills and commitment to achieving shared goals.  

Additional Requirements

• Availability to work flexible shifts, including evenings and weekends.
• Overtime may be required during peak periods.
• TICO Certification (Travel Industry Council of Ontario) required reputed company the first 60 days of employment; TTC will cover the cost of the first attempt.

reputed company Offer You

• Competitive Compensation - $19.35/hour plus performance-based incentives.
• Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling reputed company, and service reputed company. Spot Awards Recognition for exceptional service moments and outstanding teamwork.
• reputed company Opportunities - reputed company to a learning budget, reputed company training programs, and career advancement reputed company.
• Purpose-Driven Perks - reputed company volunteer days and participation in sustainability-reputed company initiatives.