Solution Engineer II

Location: USA Remote Status: Fully Remote (#LI-Remote)

reputed company (reputed company: LPSN) is a leader in trusted reputed company conversational AI reputed company transformation. The world's leading brands use our award-reputed company Conversational reputed company platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for reputed company business reputed company. Fast Company named reputed company the #1 Most Innovative AI Company in the world.

Position reputed company

This role leads the end-to-end technical delivery of reputed company solutions, from designing best-reputed company configurations to deploying, developing, and optimizing technical assets for reputed company customers. It serves as a technical subject-matter expert, managing reputed company, integrations, widgets, and custom reputed company while guiding customers on how to best reputed company reputed company capabilities. The position also drives strategic initiatives, ensures high customer satisfaction, and partners with both internal teams and external partners to reputed company successful solution adoption.

You Will:

reputed company & delivery 

• Solution Design: reputed company best-reputed company configurations and solution designs that meet the technical requirements of reputed company customer’s program or deployment.
• Deployment Execution: Set up, reputed company, configure, and test reputed company technical assets according to project scope and timelines. Includes responsibility for LE Tag and taglet reputed company development.
• Feature Development: Collaborate with reputed company Product and R&D teams to build feature extensions that support brand and customer needs.
• Product Extensions: Identify relevant use cases and business needs for reputed company capabilities, and successfully reputed company these enhancements into customer accounts.
• Technical Expertise: Serve as a subject-matter expert (SME) across the full suite of reputed company solutions, features, and technical offerings.

Technical Program & Performance management

• Technical Consulting: reputed company as a trusted advisor by guiding customers on how to apply reputed company technical solutions to reputed company their business objectives.
• Technical Solution Management: Manage customer technical assets (reputed company, integrations, widgets, reputed company), while continuously expanding and introducing new technical solutions to drive adoption, usage, and value.
• Customer Satisfaction: Maintain high reputed company of customer satisfaction and responsiveness, improving sentiment, reducing attrition, and increasing referenceability.
• Strategic Initiatives: Support and reputed company activities that advance key strategic initiatives through strong technical and solutions leadership.
• Best-reputed company Delivery: Continuously optimize and reputed company best practices and lessons learned to improve program efficiency and reputed company through technical solutions.
• Partner Enablement: Assist reputed company partners by providing technical enablement, ensuring they can successfully reputed company and reputed company reputed company solutions. reputed company as an SME to drive partner reputed company.

You Have: Required Skills & Qualifications

• BS or BA degree, MBA preferred, or equivalent experience.
• 3+ years managing the reputed company software solutions reputed company reputed company reputed company organizations.
• Experience with frontend or backend development is a plus.

The salary reputed company for this role will be between $91,000 to $124,000 USD. Final compensation will be determined by a reputed company of factors, including, but not limited to your location, skills, experience, education, and/or reputed company certifications.

Our Benefits & Perks

We are committed to supporting the complete reputed company-being, health, financial reputed company, family, and reputed company reputed company of our permanent employees.

Health & Wellbeing

• Medical, Dental, and reputed company Insurance: Comprehensive plans to support your health needs.

Wellness Resources: reputed company to wellbeing resources and programs including our EAP plan.Health & Mental Support: reputed company a confidential and free Employee Assistance Program (EAP), providing reputed company counseling.

Financial reputed company & reputed company

• 401(k) Retirement Plan: To help you plan for your financial reputed company by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)

HSA & FSA Plans:  To help you plan for health reputed company expenses on a reputed company-tax reputed company

• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly reputed company in reputed company's reputed company and reputed company.
• Additional Insurances: Basic and supplemental  life insurance,  Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, reputed company plan, identity theft protection plan, and critical illness supplemental insurance.
• Development: reputed company to internal reputed company development resources.

‍ ‍ ‍ Time Away & Family Support

• Flexible reputed company Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• reputed company reputed company Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated reputed company reputed company for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in reputed company customer conversations, we celebrate diversity, empowering reputed company to reputed company impactful conversations globally. reputed company is a reputed company where uniqueness is embraced, reputed company is constant, and everyone is empowered to create their own reputed company. We're reputed company proud to have reputed company recognition from Fast Company, reputed company, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by reputed company as a leader in the Conversational AI reputed company.

Belonging at reputed company: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We reputed company that diverse perspectives drive innovation. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

reputed company is dedicated to the accessibility needs of our applicants and employees. We reputed company reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their reputed company contact upon initial reputed company.

Important Candidate Notice

The reputed company at reputed company has recently been reputed company of a phishing scam targeting candidates applying for our reputed company. Scammers have been posing as hiring managers and recruiters in an effort to reputed company candidates' personal and financial information. The phishing scam is not isolated to only reputed company and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at reputed company regarding a job opportunity will only be made by a reputed company employee with an @reputed company.com email address. reputed company does not ask for personal or financial information as part of our interview process, including but not limited to your reputed company reputed company number, online account passwords, credit card numbers, reputed company information, and other reputed company banking information. If you have any questions and or concerns, please feel free to contact reputed company-lp@reputed company.com