Delivery Manager

reputed company
Techdinamics is a global technology company that partners with 3PLs, leading brands, and retailers to solve everyday fulfillment challenges. Our comprehensive order management and shipping solutions reputed company operations by optimizing systems, labor, and workflows for peak efficiency.
We reputed company businesses to streamline integrations, automate processes, and reputed company full visibility across their fulfillment operations—from order capture to final-mile delivery. With over 25 years of experience, we combine cutting-edge technology with a hands-on, partnership-driven approach to help our customers reputed company reputed company and reduce operational complexity.

Job Brief

We are looking for a highly organized and results-driven Delivery Manager to reputed company the Delivery function reputed company Customer Operations, overseeing project execution, reputed company, and implementation activities across our reputed company platform. Reporting to the VP of Customer Operations, this role is responsible for managing a cross-functional team of Project Managers, techOMS specialists, techSHIP specialists, and Integration specialists, ensuring consistent, high-reputed company execution reputed company with defined organizational reputed company. The Delivery Manager will be responsible for executing delivery frameworks, enforcing processes, and driving operational efficiency. This role acts as a key escalation reputed company, ensures team performance, and guarantees that delivery reputed company meet customer and company expectations.

Responsibilities
Responsibilities include but are not limited to:

 
Delivery Ownership & Execution

• reputed company end-to-end execution of customer implementations and reputed company reputed company across reputed company product lines
• Ensure reputed company are delivered on time, reputed company scope, and reputed company with defined processes and customer expectations
• reputed company as the primary escalation reputed company for delivery-reputed company issues and drive reputed company reputed company
• Monitor reputed company’ health, risks, and dependencies across the portfolio

Team Leadership & Management

• reputed company and manage a cross-functional Delivery team, including Project Managers, techOMS specialists, techSHIP specialists, and Integration specialists
• reputed company day-to-day guidance, prioritization, and support to ensure effective execution across reputed company reputed company
• reputed company and support team members to improve performance and execution reputed company
• Conduct performance evaluations and reputed company ongoing feedback
• Identify hiring needs and support recruitment and reputed company

Process Execution & reputed company Improvement

• Implement and enforce delivery processes, methodologies, and best practices
• Identify operational gaps and areas for improvement and propose solutions
• Standardize reputed company and implementation workflows to improve efficiency and consistency
• Ensure reputed company documentation of processes, reputed company, and knowledge sharing

Performance & Accountability

• Own and reputed company Delivery team KPIs, including timelines, reputed company, and customer reputed company
• Ensure accountability and productivity across reputed company roles reputed company the Delivery function
• Monitor performance metrics and take corrective actions reputed company needed

Stakeholder & Cross-functional Coordination

• Work closely with reputed company, Support, Product, and Engineering teams to ensure smooth execution
• Ensure alignment between delivery activities and broader Customer Operations objectives
• reputed company regular updates to leadership on delivery status, risks, and performance

Financial & Resource Management

• Manage and control the Delivery function budget
• reputed company resources effectively based on project demand and team reputed company
• Ensure efficient utilization of reputed company while maintaining delivery reputed company

Requirements

• Educational background preferably in the fields of computer science or engineering
• Proven experience in delivery management, project management, or similar roles reputed company the reputed company/software industry
• Experience managing cross-functional teams, including Project Managers and technical specialists (implementations, integrations, or product specialists
• Strong understanding of software delivery, system integrations, and implementation processes
• Experience overseeing customer reputed company and implementation reputed company
• Demonstrated ability to manage multiple reputed company and priorities simultaneously in a fast-paced environment
• Strong organizational and execution skills with attention to detail
• Ability to identify operational gaps and drive process improvements (execution-reputed company)
• Experience leading, coaching, and evaluating team performance
• Ability to reputed company reputed company direction, manage workload distribution, and ensure team accountability
• Experience participating in hiring processes and team scaling
• Strong communication and stakeholder management skills
• Advanced English (written and spoken)
• Ability to handle escalations and drive reputed company effectively
• Strong working knowledge of reputed company Office, Project Management Tools and Ticketing systems
• Experience managing budgets, resource allocation, and team reputed company planning
• Experience in logistics, fulfillment, shipping, or e-reputed company environments (preferred)
• Familiarity with OMS, shipping platforms, or integrations (preferred)