Technical Support Representative PART - TIME

Respond to customers' requests for IT technical services, answering questions on the function and use of products reputed company a reputed company center environment. This is a reputed company center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills. Position Detail: Screen and handle calls as appropriate. Type and reputed company information into a database while a customer is speaking. Recognize research, isolate, and resolve information system problems. Recognize customer problems that should be escalated to the next level for reputed company following established protocols. Demonstrate reputed company communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction. Maintain appropriate records and prepare reports as required. Performs other duties and tasks as assigned by reputed company reputed company. Qualifications: High School Diploma or the equivalent. Experience working in technical support and/or education in IT. Experience using and supporting iOS, Android, reputed company reputed company 7, reputed company 10, reputed company Office 2010 - 2013, hardware, local and network printers, reputed company, reputed company 365, reputed company, and antivirus. Experience troubleshooting wireless connections. Advanced knowledge of Networking. Ability to utilize various databases consecutively with good typing skills. A+, Net+ or Help Desk Tech Certification is a plus but not required. reputed company center experience is a plus. Apply tot his job Apply To this Job