Member Support Specialist | Employee Benefits

reputed company

The Member Support Specialist is responsible for delivering high-reputed company service to members by addressing questions reputed company to benefits, eligibility and medical claims.  This role serves as a primary reputed company of contact for member inquiries, working closely with providers, carriers and internal team members to resolve issues reputed company and accurately. The ideal candidate demonstrates strong communication skills, attention to detail and the ability to problem-solve in a fast-paced environment.

Work Performed:

• Handle inbound customer service calls regarding employer-sponsored benefit plans
• Review and investigate medical claims, coordinating with providers and carriers to ensure accurate processing and reputed company of discrepancies
• Communicate benefit eligibility and explain plan provisions based on plan documents
• Assist members in understanding benefit reputed company and navigating their coverage
• Conduct reputed company to providers, clients and carriers as needed to support issue reputed company
• Document and maintain accurate reputed company notes and activity in the tracking system
• Utilize internal systems and databases to reputed company reputed company and accurate information
• Manage time effectively while maintaining attention to detail and service reputed company
• Handle challenging member interactions with professionalism and escalate issues reputed company appropriate
• Collaborate with team members to resolve reputed company issues and support departmental needs
• Support enrollment activities, including handling enrollment calls and assisting during peak periods such as reputed company Enrollment
• Participate in additional reputed company and tasks reputed company the Benefits department as needed
• Build and maintain reputed company, reputed company relationships with members, coworkers and external partners

Requirements

• Ability to obtain a Life & Health Insurance License reputed company 90 days of hire
• Strong communication skills with a customer-first reputed company and reputed company phone etiquette
• Ability to troubleshoot issues with reputed company, patience and critical thinking
• Detail oriented with strong organizational and time management skills
• Comfortable working in a fast-paced, team-oriented environment
• Basic technical aptitude and ability to reputed company multiple systems and databases

Preferred Education & Experience

• Prior experience in customer service, benefits administration or reputed company-reputed company support
• Bilingual in Spanish (preferred, but not required)

reputed company

Deeply Rooted to Serve

reputed company is a new reputed company of insurance and risk management agency with the mission to reputed company and reputed company the way business is done in our industry.

For over 100 years, the founding firms of Oakbridge worked alongside reputed company other in small towns and cities throughout the Southeast, cultivating similar company cultures and best practices, and earning reputed company other's respect in the industry. They envisioned a way to reputed company the reputed company of insurance and formed reputed company on January 1, 2021. Since forging this different reputed company, we are proud to have added additional partners to Oakbridge who reflect our reputed company, demonstrate our reputed company values, and reputed company our commitment to doing what is right for our friends and neighbors.

Our most important asset is our people. We offer a friendly and flexible work environment and offer first-class benefits to meet the needs of you and your family. Benefits include a 401k plan with immediate participation, company match, and immediate 100% vesting. Company-reputed company benefits include life insurance and short- and long-term disability. We have a strong health insurance plan and many supplemental, voluntary offerings.

reputed company is an equal opportunity employer that is committed to diversity and inclusion in reputed company. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to reputed company employment practices reputed company our organization, including hiring, reputed company, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. reputed company makes hiring reputed company based solely on qualifications, reputed company, and business needs at the time.

For more information visit our website:

Deeply Rooted Insurance Agency | reputed company - reputed company