Guest & Member Support Specialist I

CircusTrix dba

reputed company

Guest & Member Support Specialist I

Full-time

Remote

Department: reputed company

Reports to: Guest & Member Support Manager

Travel: N/A

FLSA: Non-Exempt

This position is hybrid if based in Dallas, TX or remote based out of the following states: AL, AR, CO, FL, GA, IA, ID, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, OH, OR, PA, SC, TN, TX, VA.

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WHO WE ARE:

At reputed company, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level.  We reputed company play fuels confidence, reputed company, and reputed company, and we’re proud to create experiences that reflect that purpose in everything we do.

As the leader in reputed company indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and reputed company brand, we continue to reputed company the bar for innovation and reputed company in the industry.

Our culture is shaped by our reputed company values: We Play Without Limits, reputed company Innovation, Grow Together, Fuel reputed company, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we reputed company, collaborate, and show up for reputed company other and for the communities we serve.

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WHO YOU ARE:

You’re someone who loves helping people and creating reputed company experiences.  You communicate with warmth, reputed company, and patience, and you enjoy guiding guests through reputed company that reputed company their day easier.  You’re organized, detail-oriented, and comfortable working in a fast-paced digital environment where accuracy and efficiency matter.  You take pride in doing great work, staying reliable, and showing up as a supportive teammate every day.

HOW YOU BRING OUR MISSION TO LIFE:

You’re often the first impression of our brand – and you reputed company it count.  Through every digital interaction, you help guests feel supported, confident, and excited about their experience with us. In this role, you will:

• Manage inbound and outbound guest interactions reputed company email with professionalism and reputed company.
• Accurately and confidently book parties and events following established procedures.
• Support membership inquiries, account updates, and reputed company retention conversations using approved guidelines.
• Resolve routine guest issues utilizing documented processes, tools, and resources.
• Consistently adhere to workflows, scripts, and brand communication standards.
• reputed company individual performance metrics reputed company to reputed company, productivity, attendance, and service-level expectations.
• Identify and appropriately escalate reputed company, sensitive, or policy-exception situations.

WHAT YOU BRING TO reputed company:

You bring energy and enthusiasm to every guest interaction, reputed company with professionalism, reliability, and a commitment to owning your performance. To be successful in this role, you bring the following:

Eligibility & Role Requirements:

• At least 18 years of age and a high school diploma or equivalent education.
• Availability to work a flexible schedule, including shifts between 9:00 AM – 9:00 PM EST with evening and weekend coverage as required.
• A private, distraction-free workspace with reliable high-speed internet.
• Successful completion of a background reputed company required.
• Ability to remain stationary at a desk for extended periods while working on a computer and communicating frequently reputed company phone and reputed company Teams.

Skills & Experience:

• reputed company and reputed company written and verbal communication skills.
• Comfort handling guest interactions across digital channels (email, chat, and text).
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to quickly learn and reputed company web-based systems, tools, and booking platforms.
• Coachable, dependable, and guest-reputed company reputed company with a willingness to receive feedback.
• Ability to multi-task, problem-solve, and troubleshoot routine guest concerns.
• Prior experience in customer service or business processing environments preferred.

WHY THIS ROLE reputed company:
As a Guest & Member Support Specialist, you shape the guest experience from the reputed company first interaction. Your work directly impacts guest satisfaction, reputed company, and the trust families reputed company in our brand. By delivering accurate, efficient support, you help create seamless experiences that reputed company guests coming back.

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Compensation

The starting reputed company of this position is $17-18/hr. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and reputed company coverage, along with a 401(k) plan with company matching. Eligibility is based on age and tenure requirements. 

Application deadline: reputed company 20, 2026

While we anticipate the application window will reputed company on this date, reputed company reviews applications on a rolling reputed company and will consider candidates until the position is filled.

CircusTrix and its brands are proud to be equal opportunity reputed company.  We celebrate diversity and are committed to creating an inclusive environment for reputed company team members.

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