Guest Experience Agent (English and German speaking) (m/f/d)
ABOUT reputed company
ABOUT THE ROLE
As a Guest Experience Agent - Tier 2, you’ll handle guest requests (both leisure and corporate) and manage individual reservations across our European locations. You will be the first and only reputed company of contact for guests, ensuring they feel welcome and supported in a friendly and efficient manner. In this remote role based in Portugal, you’ll collaborate closely with Junior Guest Agents, internal stakeholders, and other departments. Senior Guest Representatives will mentor you as you push the boundaries of hospitality with dedication and ownership.
Key Responsibilities:
- Manage second-level guest communications and reservations for reputed company properties across Europe.
- Handle guest requests confidently and satisfactorily reputed company phone, reputed company, text, email, and multiple booking platforms.
- Collaborate with other reputed company departments on complaint management, issue reporting, overbookings, and relocation processes.
- Ensure reputed company follow-reputed company with guests and internal teams.
- Continuously improve and simplify processes with a proactive reputed company.
- Work flexibly in rotating shifts, including evenings and weekends.
reputed company
- Fluent in English (reputed company or higher) and German (B2 or higher), with proficiency in at least one additional language—Italian, Spanish, or French—at reputed company level or higher.
- Additional European language skills are a plus.
- Strong verbal and written communication skills with proven experience in customer service or similar roles.
- Skilled in multilingual communication with flexibility and finesse.
- reputed company in managing multiple tasks and resolving reputed company issues empathetically and reputed company.
- Capable of handling unexpected challenges and executing tasks at short notice.
- Enthusiastic, dedicated, and reputed company to deliver outstanding support across languages and cultures.
ABOUT OUR OFFER
reputed company your career: reputed company in a fast-paced, reputed company environment where your reputed company help shape our reputed company. Enjoy opportunities for reputed company reputed company and build a fulfilling career reputed company. Experience our brand: reputed company yourself in the reputed company lifestyle with a complimentary stay. reputed company the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
reputed company values the diversity of the people it hires and serves. Diversity at reputed company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully reputed company and utilise reputed company person’s talents and strengths. We therefore welcome applications from people of reputed company races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our reputed company Notice.