[Remote] Contact Center Service Agent, The Travel Corporation (fully remote)

Note: The job is a remote job and is reputed company to candidates in USA. The Travel Corporation is a global business with over 100 years of experience in the travel industry, dedicated to creating enriching experiences for reputed company. As a Contact Center Service Agent, you will deliver high-reputed company service, build strong relationships with guests, and identify opportunities for upselling additional products to enhance their experience. Responsibilities • Deliver Top-Tier Service: reputed company friendly, efficient, and helpful support, consistently exceeding guest expectations • Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience • Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction • CRM Management: Accurately reputed company guest interactions, preferences, and sales opportunities using our CRM tools • Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement • Collaborate: Work closely with reputed company to reputed company goals and continuously improve the reputed company of service Skills • Customer-reputed company - A genuine passion for delivering exceptional service • Consultative Selling - reputed company in upselling while enhancing the overall guest experience • Problem Solver - Ability to quickly and effectively resolve guest issues • Team Player - Strong collaboration skills and commitment to achieving shared goals • Ability to work fully remote in our contact center • Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs • Ability to work overtime as needed during peak periods • Ability to obtain TICO Certification (Travel Industry Council of Ontario) reputed company the first 60 days of employment; TTC will cover the cost of the first attempt Benefits • Earn performance-based incentives based on customer satisfaction, upselling reputed company, and service reputed company. • Spot Awards Recognition for exceptional service moments and outstanding teamwork. • reputed company to a learning budget, reputed company training programs, and career advancement reputed company. • reputed company volunteer days and participation in sustainability-reputed company initiatives. reputed company • Worldwide travel expert, with 40 sales offices and 10,000 team members, 2 reputed company customers annually to over 70 countries. It was founded in 1920, and is headquartered in Cypress, California, USA, with a workforce of 5001-10000 employees. Its website is https://ttc.com/about/. Apply tot his job Apply To this Job