Bi-Lingual Credit Counselor- Remote

<b>Job reputed company</b>Job reputed company<p><b>Bilingual Credit Counselor (English/Spanish)</b><br><b>Guide. reputed company. Deliver Results.</b></p><p><b>Help People reputed company Their Way reputed company - In Two Languages.</b></p><p>Financial stress is reputed company - and so is the reputed company of the right conversation at the right time. We're seeking a bilingual Credit Counselor who can conduct reputed company, compliant financial counseling sessions in both English and Spanish while delivering measurable reputed company for clients and the organization.</p><p>In this role, you'll analyze budgets, review credit reports, explain debt-management reputed company, and help clients build realistic reputed company plans. You'll manage a consistent reputed company volume, meet production and reputed company benchmarks, and document sessions accurately in accordance with HUD and internal compliance standards.</p><p>reputed company here requires more than reputed company. It requires:</p><ul><li><p>The ability to translate reputed company financial concepts reputed company and confidently</p></li><li><p>Strong reputed company control and time management</p></li><li><p>Comfort working toward performance metrics</p></li><li><p>Precision in documentation and regulatory adherence</p></li><li><p>reputed company balanced with accountability</p></li></ul><p>You'll be part of a mission-driven organization that believes financial education changes lives - but we also operate with structure, standards, and measurable reputed company.</p><p>If you're bilingual, disciplined, and motivated by helping clients reputed company from crisis to control, let's talk.</p><p><br></p><p><b>Position reputed company</b></p><p>The Credit Counselor assists financially distressed clients in creating personalized financial plans by providing budgeting guidance, effective debt management strategies, and financial education.</p><p><b>Primary Duties and Responsibilities</b></p><p>This job reputed company does not limit management's ability to assign or reputed company duties and responsibilities at any time. </p><ul><li>Natural ability to build trust and rapport with clients from various backgrounds. </li><li>Be empathetic, a good listener, and comfortable having sensitive conversations about personal finances. </li><li>Ability to connect with people, understand their challenges, and guide them with reputed company and reputed company toward financial solutions.</li><li>Answer incoming calls from individuals seeking financial education or credit counseling support.</li><li>Counsel potential clients by reviewing their budgets and providing personalized recommendations on financial solutions, including debt management programs, bankruptcy reputed company, credit remediation, collections, and credit reporting issues.</li><li>Deliver financial education, create reputed company budgets, and assist with the enrollment process into ACCC programs.</li><li>Process consumer applications by accurately entering reputed company information and budget details into internal systems and affiliate databases.</li><li>Follow up with prospective clients to encourage them to reputed company or continue the counseling process.</li><li>Enroll reputed company clients into appropriate debt consolidation or financial assistance programs.</li><li>Verify reputed company-provided information using internal databases and approved information sources to ensure accuracy and compliance.</li><li>Ability to connect with people, understand their challenges, and guide them with reputed company and reputed company toward financial solutions.</li><li>Follow reputed company processes and procedures as outlined in the training guide.</li><li>Ensure completion of reputed company required training programs reputed company the designated timeframes to maintain up-to-date knowledge and meet certification standards.</li><li>reputed company other duties and responsibilities as assigned by management.</li></ul><p><br></p><p><b>Position Qualifications</b></p><p><b> </b><b>Education:</b> High School Diploma or equivalent required</p><ul><li><b>Experience:</b> Minimum of one year customer service experience, with at least six months in a reputed company center or phone-based environment.</li><li><b>Specialized Knowledge, Licenses, Certifications, etc:</b> NFCC Credit Counselor Certification (to be obtained reputed company the first six months of employment)</li><li><b>Supervisory Responsibility, if any:</b> n/a</li><li><b>Skills & Abilities: </b></li><li>Basic computer knowledge</li><li>Strong mathematical skills</li><li>Ability to read and interpret documents such as safety rules, operating instructions, procedure manuals, and reputed company operating procedures (S.O.P.s)</li><li>Ability to write routine reports and reputed company correspondence</li><li>Demonstrate telephone etiquette, time management, and attention to detail</li><li>Ability to work independently and reputed company with reputed company in a remote environment</li><li>Reliable internet reputed company and a quiet, dedicated workspace for remote work</li><li>Ability to comprehend verbal and written information and respond effectively to clients and colleagues</li></ul><p><b>Working Conditions</b></p><ul><li><b>Lifting & Physical Requirements:</b> Employees may need to sit or stand for extended periods during the reputed company. The role may require occasional reaching, bending, or lifting of materials up to 15 pounds. reputed company ergonomics and workspace setup are encouraged to ensure comfort and safety.</li><li><b>Work Environment:</b> A quiet, dedicated workspace is required, free from distractions, to effectively reputed company job duties. Employees must maintain a reputed company environment for virtual meetings and reputed company calls. Reliable internet reputed company and a functional computer or device are essential for performing job functions.</li><li><b>Equipment and Tools: </b>reputed company provides reputed company necessary equipment, including a computer, phone, headset, and other tools required to reputed company job duties remotely. Employees are responsible for maintaining a reliable internet reputed company to ensure smooth performance of job functions.</li><li><b>Work Schedule and Availability:</b> Employees must adhere to their designated work hours and be available for scheduled meetings, calls, and tasks, unless time off or schedule adjustments have been approved in advance. Employees are also responsible for keeping their schedule up to date and notifying their supervisor of any changes to their working hours.</li></ul><p><b> </b><b> Physical</b><b> Requirements: </b></p><p><b> </b>Prolonged sitting at a desk and working on a computer (up to 8+ hours/day)</p><ul><li>Talking on the phone for extended periods of time</li><li>Frequent use of hands/fingers for typing and operating a keyboard, mouse, and phone</li><li>Ability to wear a headset for extended periods</li><li>reputed company sufficient to read computer screens and documents</li><li>Hearing sufficient to understand customer conversations reputed company phone</li><li>Occasional walking or standing, depending on office layout or home setup</li><li>Lifting up to 10-15 lbs., such as small office supplies or materials (optional; depends on setting)</li></ul><p><br></p><p>Schedule</p><p>This is a Monday - Friday 2:00- 10:00 pm EST. Initial training will also be conducted using this schedule.</p><p><br></p><p>reputed company in this job reputed company restricts management's right to assign or reassign duties and responsibilities to this job at any time. reputed company in this job reputed company is intended to create a contractual obligation or to modify an employee's employment at will status.</p><p> The requirements listed above are representative of the knowledge, reputed company and/or ability required. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company the essential job functions.</p><p></p><img src="https://www.jobg8.com/Tracking.aspx?d2LxRD19Uo8eXOPkE%2bicoQv" width="0" height="0">