**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. We're looking for a talented Customer Sales and Service Representative to join our team and help us deliver an exceptional customer experience. **About arenaflex** arenaflex is a leading provider of innovative solutions that transform the way people, businesses, and things connect with each other. We're leading the way in cloud and security solutions, Internet of Things, and video entertainment. Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **Your Role** As a Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering an exceptional customer experience to our customers. You'll be responsible for answering incoming calls from customers, responding to requests about installation, disconnection, or changes to service, and instilling confidence and loyalty in our customers through thoughtful listening and utilizing your knowledge of our products and services. You'll also be responsible for identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. **Key Responsibilities** * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about arenaflex's products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** We're looking for a talented Customer Sales and Service Representative who is a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Proven track record of meeting sales goals and building relationships with customers * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * Strong communication and interpersonal skills **Work Environment** As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll be expected to work 37.5 hours per week, with flexibility to work evenings, weekends, and holidays as needed. **Compensation and Benefits** arenaflex offers a competitive compensation package, including a base salary and incentives for meeting sales goals. We also offer a comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. **Equal Employment Opportunity** arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Note** arenaflex reserves the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract. Apply for this job