**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience at arenaflex**

**Job Summary:** At arenaflex, we are committed to delivering exceptional patient care and customer experience through our team of dedicated and compassionate Pharmacy Customer Service Associates. As a key member of our pharmacy team, you will play a vital role in providing outstanding service to our customers, assisting our pharmacists in the practice of pharmacy, and contributing to the overall success of our organization. If you are passionate about delivering exceptional patient care, have excellent communication skills, and a strong commitment to customer service, we encourage you to apply for this exciting opportunity to join our arenaflex team. **About arenaflex:** arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer service. Our team of healthcare professionals is committed to delivering personalized care, promoting health and wellness, and making a positive impact in our communities. At arenaflex, we value our employees and recognize their contributions to our success. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive benefits package. **Key Responsibilities:** As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for: * **Customer Experience:** + Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience. * **Operations:** + Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well-merchandised, take inventory, and maintain records. * **Pharmacy Support:** + Assist pharmacists in scheduling and maintaining work flow. + Utilize pharmacy systems to enter patient and drug information, ensuring information is entered correctly. + Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs. + Verify medicine is correct and check for possible interactions. + Report prescription errors to the pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * **Administrative Support:** + Process manual claims for third-party program prescription services in a timely and efficient manner. + Perform other clerical duties as assigned by the Pharmacy Manager. + Assist with inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. * **Store Maintenance:** + Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. + Assist with separation of food items and product placement as specified by policies/procedures. + Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. + Assume web pick-up responsibilities and assist with exterior and interior maintenance. **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred. * PTCB certification through the designated PTCB training program and/or state required certification/registration. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and provide exceptional customer service. * Basic math skills and accuracy with handling cash and operating a cash register. * Ability to lift up to 25 pounds and stand for long periods. **Preferred Qualifications:** * Previous experience in a pharmacy or retail environment. * Knowledge of pharmacy systems and equipment. * Basic computer skills and ability to learn new software applications. * Ability to work flexible hours, including evenings and weekends. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and provide exceptional customer service. * Basic math skills and accuracy with handling cash and operating a cash register. * Ability to lift up to 25 pounds and stand for long periods. * Basic computer skills and ability to learn new software applications. * Ability to work flexible hours, including evenings and weekends. **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to support your professional growth and development. * Opportunities for advancement to leadership roles and specialized positions within the pharmacy team. * Continuing education credits and professional development opportunities to stay up-to-date with the latest news and developments in healthcare and pharmacy. * Collaborative and supportive work environment that encourages teamwork and open communication. **Work Environment and Company Culture:** * arenaflex is committed to providing a safe and healthy work environment for all employees. * Our team is dedicated to delivering exceptional patient care and customer service, and we value our employees' contributions to our success. * arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **Compensation, Perks, and Benefits:** * Competitive hourly rate and opportunities for advancement. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Paid training and professional development opportunities. * Collaborative and supportive work environment that encourages teamwork and open communication. **How to Apply:** If you are passionate about delivering exceptional patient care and customer experience, and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity to join our arenaflex team. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job