**Experienced Full Stack Customer Service Representative – Insurance Policy Support**

At arenaflex, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers a wide range of products, including life, property, and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As a global provider of CX products, we're committed to providing exceptional service to our clients and their customers. **Job Summary:** We're seeking an experienced and licensed customer service representative to join our team in Utah. As a customer service representative, you'll be responsible for providing exceptional service to our clients and their customers, answering questions, resolving issues, and processing calls regarding insurance policies. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. **About arenaflex:** arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **Key Responsibilities:** * Receive, review, and process calls regarding customer's insurance policies * Answer questions and resolve issues related to policy coverage, billing, and policy modifications * Provide exceptional customer service to clients and their customers * Process calls in a timely and efficient manner * Meet or exceed performance metrics and quality standards * Collaborate with internal teams to resolve complex issues and improve customer experience * Participate in ongoing training and development to improve skills and knowledge **Key Personality Traits:** * High service-aptitude with personal drive to serve and display compassion * Fondness of organization, order, and process * Natural ability to manage emotions and show resiliency during a stressful situation **Core Competencies:** * Customer Service Aptitude * Reliability * Empathy * Critical Thinking **Skills, Knowledge, & Abilities:** * Professional customer service aptitude * Basic conflict resolution skills * Effective verbal and written communication * Active listening skills * Demonstrated ability to multitask * Ability to navigate system tools to search for answers and information * Demonstrated ability to utilize computer systems and data systems * Ability to solve complex situations with limited information * Questioning and deductive reasoning skills * Able to work in teams or independently **Benefits:** * Pay: $15- $19/H * Expected hours: No less than 40 per week * 401(k) * 401(k) matching * Dental Insurance * Disability insurance * Health insurance * Paid time off * Vision insurance * Work from home * Bonus Opportunities **Work Environment:** * Remote work environment * Quiet and distraction-free workspace * High-speed internet connection (Download: 5 Mbps and Upload: 5 Mbps) * Self- accountability and ownership * Self-motivated * Ability to work independently **Requirements:** * Must be at least 18 Years of age * Must have HS Diploma or GED equivalent * Preferred 6 months - 1 year of relevant work experience * Must have open availability during hours of operation * Professional customer service aptitude * Basic conflict resolution skills **At Home Requirements:** * arenaflex will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam * Candidate should guarantee high internet speed and ability to hardwire * Self- accountability and ownership * Self-motivated * Quiet and distraction-free work environment * Cannot be the primary caregiver during training or working hours * Must be comfortable with being on web camera during training and production * Candidates are required to use their own devices during the first week (pre-licensing). Any type of computer or tablet is allowed with the exception of Kindle Fire Tablets. Cell phones are NOT allowed. **Military Friendly:** arenaflex is a 2023 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect. **EEO:** arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state, or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) and submit your application through our online portal. Apply for this job