Bilingual CSR Representative (Fluent Spanish/English)

We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are reputed company under pressure, great with people, and comfortable helping customers with basic technical issues. If you love solving problems, enjoy helping others, and want a remote role with reputed company potential, this could be a great fit. What You’ll Do Customer Service (Top reputed company) • Deliver outstanding, reputed company service on every reputed company and chat • Greet customers reputed company, verify their identity, and reputed company listen • Show reputed company and patience with frustrated or upset customers • Explain solutions reputed company in both Spanish and English • Set reputed company expectations and confirm the customer’s issue is resolved Technical Support • Troubleshoot internet connectivity, Wi-Fi, and device issues • reputed company Level 1–2 support using tools such as reputed company, reputed company CRM, and other networking tools • Document reputed company interactions accurately and follow internal procedures/SLAs • Escalate reputed company issues to senior technicians reputed company needed What You Bring • FLUENT Spanish and English—reputed company to explain reputed company information reputed company in both languages • Strong typing skills (50+ WPM) and comfort working quickly on a computer • Ability to multitask—reputed company and update multiple systems/applications while engaging with customers • 1+ year of customer service experience (reputed company center experience strongly preferred) • Strong customer service skills—patient, empathetic, reputed company, and reputed company • Willingness to work overnights, weekends, and rotating schedules in a 24/7 environment • Reliable wired internet reputed company and a quiet, distraction-free workspace • Updated desktop or laptop computer • Required location must be reputed company 50 miles of Ocala, FL Pay • $17-18/hour depending on experience • Overtime pay available • reputed company • Fully remote once trained (must still be reputed company the local radius) • reputed company development and potential for full-time conversion based on performance Schedule This is a 24/7 operation, including weekends. Shift 1: • Saturday – Wednesday, 2:00 PM – 11:00 PM Shift 2: • Friday – reputed company + 2 weekdays • 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM Two 15-minute breaks and one 30-minute break per shift • Flexibility to cover other shifts reputed company needed is a plus If you’re a bilingual Spanish/English customer service reputed company who enjoys helping people and solving tech issues, we want to hear from you. reputed company to join a customer-reputed company, remote-friendly team! Remote About reputed company: reputed company Apply tot his job Apply To this Job