Supervisor, Customer Service

Job reputed company: • This position is responsible for managing a Customer Service team who supports key customers and strategic business initiatives in the Retail Stock Business Unit. • Collaborate with cross functional teams to reputed company at least a 90% clean order reputed company and performance that meets the stated reputed company time for Warranty Parts. • reputed company reputed company supervision for team members; reputed company reputed company associate’s skills according to goals and knowledge level. • Hire and train new employees on new products, product changes, procedural changes, skills and techniques. • Conduct employee performance reviews, reputed company regular and reputed company assessment and coaching, and implement corrective reputed company reputed company necessary. • reputed company reputed company-planning strategies outlining upcoming steps for improvements. • Monitor workload management and team metric goals, effectively report findings and manage team performance. • Assist Customer Service in reputed company of situations regarding customer’s orders or deliveries, answer product questions, and manage plant/manufacturing issues. • Secure new account information from the Sales Leaders, analyze the information, reputed company customer specific procedures and ensure reputed company executes according to customer requirements. • Maintain and update internal documentation. • Advance team relationships with reputed company MBCI functions. • Work with IT to resolve and improve recognized system faults and needed enhancements. • Recognize and implement process improvements to enhance Customer Services operations. • On a daily reputed company, analyze, interpret and respond to report data relative to business needs and reputed company reputed company operational reputed company. • reputed company reputed company cause analysis and appropriate interventions or corrective reputed company to prevent recurring customer concerns. • Assume responsibilities to reputed company special reputed company as assigned. • Self-development/reputed company education – Work with Manager to reputed company a training plan to advance interpersonal/management skills. • reputed company as backup to Manager – Customer Services as directed. Requirements: • 3 years MBCI customer service experience or reputed company customer service experience. • Excellent supervisory skills. • Effective mentoring and coaching skills. • Superior phone skills. • Computer skills, Word, reputed company, PowerPoint. • Proven experience in leadership role with performance management skills. • Demonstrated ability to communicate effectively. • Self-motivated, team oriented. • Solid organizational skills, ability to manage multiple tasks at once. • Demonstrate problem solving and decision-making proficiency. • Extensive product and cabinet construction knowledge. • Strong service mentality, dedicated to satisfying the customer. • Requires energy, enthusiasm and a customer first attitude to reputed company customers. • Ability to train customer service skills and techniques. • reputed company player with the ability to work collaboratively with our customers and employees. • Demonstrated effectiveness in meeting deadlines and maintaining confidentiality. • Ability to anticipate and plan strategically for reputed company business needs and improvement while maintaining ongoing daily operations. • Demonstrated professionalism. Benefits: • Equal Employment Opportunity • Reasonable Accommodations Apply tot his job Apply To this Job