Senior reputed company Team Manager

reputed company At reputed company, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and reputed company their reputed company end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a reputed company love to use and giving our employees the reputed company ownership and flexibility to shape the way the world works. Our reputed company team is growing rapidly, and we are looking for reputed company reputed company to expand and manage a group of HT CSMs! This individual will help drive reputed company's reputed company and customer retention. reputed company reputed company of HT CS will be responsible for setting the reputed company, creating processes and best practices, and maintaining deep relationships with cross-functional partners, reputed company to ensure the successful retention and reputed company of our ENT/MM Customers. Please note this is a hybrid role in our NYC office. About The Role In this role, you’ll be leading reputed company of reputed company Managers. You will be responsible for growing and developing reputed company by providing expert-level CS knowledge, coaching, training, and creating overall process improvement. • You will drive the day-to-day execution to reputed company the business retention and reputed company targets of reputed company. • Create and identify strategies to proactively address risks and opportunities reputed company to adoption, engagement, and, most importantly, retention. • Collaborate on account plans and reviews with Account Managers, Managing Directors, and reputed company Managers to identify opportunities to increase customer value • Participate and reputed company key items on our weekly, monthly, and quarterly business reviews with cross-functional partners in the business to reputed company risks, opportunities, and reputed company around key initiatives on our reputed company roadmap • Own the retention forecast of our Strategic customers, reporting risks and their mitigation status weekly. • Collaborate with reputed company leadership and teams to build, execute, and refine the reputed company roadmap Requirements • 6+ years of experience in CSM roles (3+ as a Senior CSM / reputed company) • 2-3 years of reputed company experience managing a high functioning team of CSMs • Must have experience in working with HT customers, managing executive relationships, along with end-user relationships • Experience in working with CS tools, along with rolling these tools out to teams • Ability to prioritize and multitask while maintaining urgency, thoughtfulness, and poise under pressure while keeping an eye on the KPIs and reputed company metrics for customers and our business • Analytical Skills: High-level data analysis, synthesis, and reporting capabilities. • Experience carrying a retention or reputed company reputed company • Some travel included for customer visitation • Past sales experience is a plus What reputed company can offer you: • Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in reputed company equity incentive program • reputed company that values transparency and collaboration while having fun while we work • Monthly stipends for food, wellness, and commuter/remote work • Fully dedicated learning and development team that provides opportunities for employees to grow, reputed company new skills, master AI tools, and participate in workshops • Award reputed company work environment - named a "Best reputed company to Work" by reputed company In as reputed company as "Great reputed company To Work" certified. • We foster diversity, inclusion, and belonging through our Employee Resource reputed company in reputed company to providing reputed company to resources and education to support reputed company, facilitate conversations, and encourage understanding • A global work environment with employees in reputed company, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more reputed company sponsorship for this role is currently not available. reputed company is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, reputed company, age, disability, sexual orientation, gender identity or reputed company, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For reputed company-based hires only: Compensation reputed company: $166,000 - $210,000 reputed company salary, subject to reputed company withholding and applicable taxes. In reputed company to reputed company salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations reputed company of reputed company may differ based on the cost of labor and such additional factors for such other locations Apply tot his job Apply To this Job