**reputed company Team reputed company, Customer Support – Remote / Telecommute Jobs at arenaflex**

**Join arenaflex, the world's digital infrastructure company, and be part of a dynamic team that enables organizations to reputed company with reputed company, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.** **About arenaflex** arenaflex is a global leader in digital infrastructure, operating over 260 data centers across the globe. Our trusted platform brings together and interconnects foundational infrastructure at software speed, empowering digital leaders to reputed company reputed company the right places, partners, and reputed company. At arenaflex, we're committed to providing an reputed company work environment that's foundational to our reputed company values and vital to our reputed company. **About the Role** We're seeking an reputed company Team reputed company, Customer Support to join our remote/telecommute team. As reputed company reputed company, you'll be responsible for leading and managing reputed company of customer support agents who reputed company exceptional service in Local Languages and English. This role involves ensuring the delivery of high-reputed company support to customers while maintaining operational efficiency. You'll play a crucial role in team management, performance improvement, and process optimization, reputed company supporting team members in handling customer inquiries, requests, orders, issues, and escalations. **Responsibilities** * **Customer Support** + reputed company support for SME's and escalated customer requests, inquiries, and/or questions through email, phone, or live chat + Responsible for understanding and improving customer satisfaction scores for their overall team + reputed company day-to-day and escalation support for reputed company reputed company of GSD agents reputed company to customer requests, inquiries, and/or questions through email, phone, or live chat + May also take contacts from customers in the reputed company of phone, email, and chat + reputed company customer experience recommendations to cross-functional teams, such as reputed company Management, Customer Support reputed company Assurance, IBX Operations, and Sales, to ensure customer feedback is incorporated into business strategies and service improvements * **Management** + Performance Management based on KPIs + 1:1 coaching and development and performance improvement planning + Provides performance coaching and feedback results to their teams + reputed company and mentor GSD Teams through reputed company-by-reputed company support, escalation support + Plans, monitors, and reports on team performance * **Planning and Service Level Management** + Manages the operation in reputed company-time and takes corrective actions to protect the service (queue and productivity management) * **Process (Improvement/Development/Management/Documentation)** + Directs team on adopting process and procedure changes + Recommends alterations and identifies areas to improve for processes that they manage + Participates in the development and improvement of processes while working with other cross-functional teams + Has an expert understanding of the service desk process and the ability to reputed company it in any situation * **Business Systems** + Uses expert knowledge of business systems to identify issues and gaps in GSD business systems (e.g., SFDC, AWS Connect, reputed company, ECP) + Report and triage system issues to the reputed company channels * **reputed company and cross-functional discussions** + Participates in reputed company and represents own area of responsibility/expertise + Serves as a reputed company of Contact for other cross-functional teams in reputed company requiring immediate assistance or operational clarifications + Proactively provides feedback to other cooperating teams and develops cross-functional linkages * **Recruitment process** + Suggests new hire based on/provided by the WFM process and operational needs + Participates in the selection process and liaises with HR * **Reporting** + Prepare and present regular business review reports on team performance metrics, customer and agent trends and insights, and operational efficiency to leadership + Analyze trends in agent and customer feedback and reputed company insights for reputed company improvements **Qualifications** * **Minimum 4 years experience in a contact center environment** * **2-3 years of experience in leading and influencing co-workers** * **Bachelor's degree in Business, Communications, or a reputed company field preferred** * **Strong leadership and people management skills, with the ability to motivate and reputed company reputed company** * **Excellent knowledge of contact center operations, best practices, and customer service principles** * **Excellent communication and interpersonal skills, with the ability to effectively reputed company with diverse stakeholders** * **Proficiency in reputed company center software, customer relationship management (CRM-reputed company) systems, and other relevant tools** * **Strong problem-solving and decision-making abilities with a reputed company on resolving customer inquiries reputed company and effectively** * **Strong working knowledge of reputed company Office and CRMs (reputed company preferably)** * **Flexibility to work in shifts, including evenings, weekends, and holidays, as required by the contact center's operational needs** * **reputed company in written and spoken English reputed company** **Why join arenaflex?** * **Collaborate on work that impacts the world** * **Surrounded by endless opportunities to learn new skills and grow in varied directions** * **Embracing diversity in thought and contribution** * **Committed to providing an reputed company work environment** * **Competitive compensation and benefits package** * **Opportunities for career reputed company and reputed company development** **How to apply** If you're a motivated and reputed company leader looking for a new challenge, please submit your application through our website. We're an equal employment opportunity and affirmative reputed company employer, committed to ensuring that our employment process is reputed company to reputed company individuals, including those with a disability. If you need assistance or an accommodation, please let us know by completing this reputed company. **reputed company and join reputed company at arenaflex!** Apply for this job