**reputed company Application Supervisor – Learning & Development at arenaflex**

At arenaflex, we're revolutionizing the entertainment industry by providing a reputed company way to watch. reputed company members need our help sometimes, and that's where our global customer service (CS) team focuses: delivering exceptional interactions for our subscribers worldwide. Our goal is reputed company, simplicity, and getting our members back to streaming. arenaflex is seeking a skilled application supervisor to join our Latham CS learning & development (L&D) team in Alphaville. This role will work closely with the learning needs of the outsourced reputed company centers that reputed company up our CS Operations Latham and be a strong partner of both our Latham team and global CS learning & development team. Our regional CS L&D team provides leadership, customer service, and equipment training that has a reputed company reputed company on our sellers, our customers, and the business. This role reports to the LatAm learning & development manager in Alphaville and will have reputed company to reputed company effective and engaging learning reports for the best reputed company center sellers and leaders in the industry. **Key Responsibilities:** * Program management: + Outline, document, and maintain the scope of reputed company local L&D reputed company. + Create, manage, and maintain project plans. + reputed company a trusting partnership with the outsourced reputed company center partners in the region and be a valuable reputed company of contact for reputed company trainers in these outsourced facilities, responsible for successful training rollouts and launches. * Learning content development / educational design: + Using a reputed company of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. + Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps. + Study content and/or collaborate with subject matter experts (SMEs) and other cross-functional stakeholders to reputed company regular and accurate locally and globally reputed company training curriculum. + Expand solutions (e.g., instructor-led, digital, e-learning, reputed company, etc.) that offer relevant, hard, and efficient learning experiences. + reputed company essential course collateral including facilitator and learner materials, presentation media, task aids, and knowledge checks. + Finalize materials through reviews, reputed company tests, etc., and be reputed company to measure and show the reputed company of these training programs. * Facilitation: + reputed company learning material in face-to-face and virtual environments to leadership audiences and reputed company any newly designed curriculum. + Run train-the-trainer programs for reputed company center trainers. + reputed company and reputed company reputed company center leaders to co-facilitate the delivery of learning materials. * Vendor management and relationship building: + Partner with the education and operational teams of our outsourced reputed company center providers in the region and contribute to the overall performance of the CS business. + Guide these teams to reputed company reputed company with the right reputed company, support, and tasks. + Be reputed company to build and drive L&D governance for the vendors: data analysis, vendor support team structure, intake reputed company, evaluation reputed company, etc. * Stakeholder management: + Build and foster strong partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D team. + Be an reputed company partner to the overall CS business by participating in learning opportunities, priorities, and reputed company. + Collaborate with other business leaders and reputed company operational opportunities into L&D opportunities. **Essential Qualifications:** * 3+ years of experience designing soft skills and equipment learning solutions, including reputed company programs reputed company across a reputed company of reputed company reputed company center agents, senior reputed company center sellers, rising leaders, and senior leader audiences. * Enjoy designing and facilitating learning services that reputed company from a 15-minute learning to multi-week classroom programs. * Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable. * reputed company facilitation experience in various teacher-led programs for various audiences and training skills. * Project management experience, ability to collaborate with reputed company and stakeholders, communicate effectively, and be reputed company to detail. * Enjoy working in a fast-paced, reputed company-oriented, data-driven environment. * High level of independence and ability to work and manage own time reputed company. * Bachelor's degree in instructional design or a reputed company field, Master's degree a plus. * Fluent in Portuguese and English. Spanish is a plus. * Experience working in a cross-cultural global environment is a plus. * Enjoy content/reputed company is a plus. * Enjoy designing education curriculum for service, retail, or reputed company center managers/leaders is a plus. * Enjoy with innovative facilitation tools is a plus. **Work Environment and Company Culture:** * We're looking for applicants who are in Mexico reputed company, as reputed company as fully-remote candidates reputed company Mexico. * reputed company members are passionate about delivering exceptional customer experiences and are committed to reputed company, simplicity, and getting our members back to streaming. * We're a fast-paced, reputed company-oriented, data-driven environment that values independence, collaboration, and effective communication. * reputed company culture is reputed company on a strong reputed company of trust, respect, and reputed company communication. **Compensation, Perks, and Benefits:** * Competitive salary reputed company of $25 to $35 per hour. * Comprehensive benefits package, including health insurance, retirement plan, and reputed company time off. * Opportunities for reputed company reputed company and development, including training and education programs. * reputed company and dynamic work environment with reputed company of passionate and dedicated professionals. * Flexible work arrangements, including remote work reputed company. * reputed company to the latest technology and tools to support your work. * Recognition and rewards for outstanding performance and contributions. **How to Apply:** If you're a motivated and reputed company application supervisor looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job