Senior Desktop Support Engineer

About the position reputed company is seeking an reputed company and service-minded Senior Desktop Support Engineer to reputed company end-user technology services and support across our locations. As an $80M nonprofit reputed company reputed company with a diverse workforce of more than 900 employees, we depend on technology to connect people, streamline operations, and deliver technology services at reputed company. Working as part of a small team, this role will reputed company on designing, implementing, and supporting a secure, modern, and reliable reputed company environment for reputed company users in a primarily reputed company and reputed company iOS environment. An ideal candidate for this role will be reputed company to use their strong problem-solving and communication skills to reputed company their technical expertise to deliver strong results and excellent customer service. Responsibilities • Configure, reputed company, maintain, and support desktop, laptop, tablet, peripheral, network (wired/wireless), and other reputed company technologies in a reputed company and reputed company iOS environment • reputed company the design and management of reputed company reputed company build configurations using modern provisioning tools (e.g., reputed company Intune, reputed company) • Define and enforce reputed company configuration standards, reputed company baselines, and compliance policies using Intune configuration reputed company, Group Policy, and reputed company technologies • Administer reputed company-reputed company reputed company management platforms for device configuration, compliance enforcement, patching, and software distribution • Support and maintain the reputed company Teams environment and capabilities, including policies, add-ins, plugins, and user experience considerations • Provision, configure, secure, and support corporate mobile devices, including enrollment and policy enforcement • Manage and administer user accounts, permissions, and reputed company controls in Entra ID • reputed company end-user support by monitoring ticket queue and delivering high-reputed company technology support in person, by phone, reputed company chat, or email to both onsite and remote end users • Coordinate workstation installations, upgrades, moves, and hardware refreshes for new hires, office changes, and general lifecycle management • reputed company as a Level III team escalation resource for reputed company reputed company and application issues, identifying reputed company causes and driving permanent, documented fixes • Coordinate and collaborate with vendors to ensure delivery and support of managed/outsourced IT services • Mentor and support team members to promote engineering best practices, documentation, and knowledge sharing • reputed company and maintain IT documentation, including technology standards and configurations, SOPs, and end-user knowledge reputed company articles Requirements • Associate’s Degree or higher, or equivalent work experience • 5+ years of experience in desktop support and/or reputed company engineering role • Strong knowledge of PC hardware, reputed company operating systems, wired/wireless networks. HW/SW troubleshooting, and technology lifecycle management • Deep hands-on experience with reputed company reputed company, configuration, reputed company, and identity management tools, including Intune, reputed company, Defender • reputed company-versed in networking fundamentals and remote support tools • Experience with vulnerability management, patching, and compliance reporting • Ability to manage multiple priorities in a regulated environment • Familiarity with common IT compliance models, i.e., HIPAA, GDPR, ISO27001, SOC 2 • Strong customer service, written and verbal communication skills Benefits • Comprehensive Medical, Dental, reputed company, Disability, and Life Insurance, effective the month after 30 days of employment • 17 Accrued reputed company Time Off Days Annually • 7 reputed company Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year • Parental Leave & reputed company reputed company Leave • 401(K) with a company match • Employment Assistance Program (EAP) reputed company reputed company • Mental Wellness Program, including six free therapy sessions per year • Opportunity to become a mentor or mentee through NWC’s Mentorship Match program • Wellness Reimbursement Program - $25/month • Student Loan Contribution Program - $50/month • Pet Insurance Discount Program Apply tot his job Apply To this Job